AKAOLISA WILFRED IWORISHA

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with product selection, ordering, billing, exchanges and technical support.

• Delegated work to staff, setting priorities and goals.
• Maintained a positive work environment that promoted collaboration between team members.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Mitigated business risks by working closely with staff members and assessing performance.

Conducted thorough market research and surveys to obtain detailed understanding of consumer needs and trends.

• Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
• Negotiated prices with vendors in order to secure the best terms for the company's products.
• Sourced potential distributors and negotiated agreements for exclusive distribution.
• Ensured that all orders were processed accurately, timely delivered and invoiced according to contract terms.
• Resolved any issues related to delivery delays, quality discrepancies or returns promptly.
• Attended trade shows, events, seminars and conferences to promote company's services.