Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Akanksha Gaur

Hounslow,United Kingdom

Summary

Accomplished professional with expertise in strategic retail operations and luxury sales, adept at client engagement and business administration. Demonstrates strong skills in process coordination, team leadership, and workforce management. Proficient in digital and performance marketing, with a keen analytical and commercial insight. Exceptional communication and relationship management abilities complement technical proficiency. Committed to driving business success through innovative strategies and effective leadership.

Skilled professional with focus on executive support and business administration. Capable of streamlining operations and enhancing productivity with hands-on approach in project management and coordination. Offers robust communication, organisational skills and problem-solving abilities to facilitate smooth office management and superior service delivery.

Overview

5
5
years of professional experience

Work history

Business Administration

Kimaya Dimond’s T/A Krishn Enterprise Ltd
Richmond
06.2024 - 07.2025
  • Managed incoming calls, messages, and directed communications to appropriate departments.
  • Supported client follow-ups, order management, billing, and expense tracking.
  • Handled client invoicing, data management, and negotiated internal/external agreements.
  • Educated clients on products/services and maintained relationships via fax and email.
  • Provide expert client consultation on fine jewellery and luxury products, offering tailored purchasing guidance.
  • Prepared, edited, and organized documents to improve business operations.
  • Designed course curriculums for enhanced understanding of business administration concepts.
  • Collaborated with cross-functional teams to meet business objectives.
  • Supported the Executive in all aspects of business administration ensuring smooth running of office.

Shift Manager

Sainsbury's Local
Richmond
10.2022 - 07.2025
  • Supervise day-to-day store operations, leading a team of retail assistants during shifts.
  • Responsible for daily cash handling and reconciliation, including safe counts and till operations.
  • Monitor and manage stock levels, support deliveries, and perform inventory counts to ensure accuracy.
  • Create and manage rotas to optimize shift coverage and staff productivity.
  • Resolve customer issues and ensure a high standard of service and compliance with store policies.
  • Maintain health & safety, cleanliness, and merchandising standards on the shop floor.

Human resources intern

Hotel Geeta Residency
Haridwar, India
04.2022 - 10.2022
  • Developed proficiency in organizational development, employee relations, and talent acquisition.
  • Enhanced capacity for handling conflicts and managing performance.
  • Cultivated a productive workplace environment in a bustling hotel.
  • Obtained important knowledge about HR administration in the hotel sector.
  • Employed successful hiring techniques to draw in top talent.
  • Carried out extensive training programs to improve the performance and skills of employees.
  • HR procedures were streamlined to increase productivity and efficiency.
  • Worked in tandem with department heads to match business goals with HR initiatives.
  • Created a welcoming and inclusive workplace.
  • Helped shape HR guidelines and practices that are specific to the hotel sector.

Digital Marketer

Anytime Fitness
Delhi
07.2020 - 08.2021
  • Designed digital marketing strategies based on current marketing trends, market insights and competitor activity.
  • Created a wide variety of digital marketing content, including blogs, social media content, videos, presentations and digital adverts.
  • Stayed updated on the latest digital marketing trends through regular networking and researching online daily.
  • Collaborated with marketing teams to help develop new growth ideas, marketing strategies and updated teams on trends.
  • Used outstanding creativity and content-writing skills to develop engaging copy and content for diverse industry clients.
  • Worked with tireless energy and enthusiasm to deliver against digital marketing targets, regularly exceeding profit KPls.
  • Developed engaging content for Instagram, Pinterest and TikTok, tailoring content based on platform audience and preferences.

Education

MBA - Early Career Professionals (with Professional Placement)

University of Roehampton
Roehampton, WND

BSc - Business management in Marketing

University of Roehampton
Roehampton, WND

B.com (Hons) - Accounting and Finance

Amity University

Diploma of Higher Education - United Nation & International Understanding

Institute of UN Studies
Delhi

Skills

  • Strategic Retail Operations
  • Luxury Sales & Client Engagement
  • Business Administration & Process Coordination
  • Team Leadership & Workforce Management
  • Digital & Performance Marketing
  • Analytical & Commercial Insight
  • Communication & Relationship Management
  • Technical Proficiency

Languages

Hindi
Native
English
Fluent

Timeline

Business Administration

Kimaya Dimond’s T/A Krishn Enterprise Ltd
06.2024 - 07.2025

Shift Manager

Sainsbury's Local
10.2022 - 07.2025

Human resources intern

Hotel Geeta Residency
04.2022 - 10.2022

Digital Marketer

Anytime Fitness
07.2020 - 08.2021

MBA - Early Career Professionals (with Professional Placement)

University of Roehampton

BSc - Business management in Marketing

University of Roehampton

B.com (Hons) - Accounting and Finance

Amity University

Diploma of Higher Education - United Nation & International Understanding

Institute of UN Studies

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