Akachukwu Ezeimoh
Glasgow
Summary
Experienced relationship advocate in finance and logistics with a strong cybersecurity background, seeking a challenging role to utilize financial acumen, operational skills, and cybersecurity knowledge. Proven success in customer service, operational management, staff coordination, and data protection. Skilled in client communication, risk assessment, and leveraging tech for exceptional service delivery.
Overview
6
6
years of professional experience
Work history
CyberSecurity Analyst
High Impact
04.2023 - Current
- Successfully managed financial assets and facilitated efficient goods movement across West African borders
- Expertly handled customer queries and complaints, ensuring high customer satisfaction
- Implemented daily activities to ensure smooth operations and adherence to processes and regulations
- Managed and mentored staff across multiple branches, fostering a productive and motivated team
- Conducted user awareness sessions using KnowB4 tool to educate customers about social engineering attacks, such as phishing and smishing, strengthening their ability to protect sensitive financial information
- Collaborated with compliance and risk management teams to evaluate third-party risks and conducted audits to ensure adherence to cybersecurity standards and regulatory requirements
- Contributed to business continuity and disaster recovery planning, incorporating cybersecurity considerations to enhance the organization's resiliency and protect against cyber threats
- Responsibilities
- Implement and maintain cybersecurity measures for customer-centric financial environments
- Implement password mitigating controls, user awareness sessions, and strong password policies for a secure customer experience
- Utilize data protection techniques like masking, tokenization, and DRM to secure customer data
- Offer exceptional customer service through clear communication, cybersecurity concerns resolution
- Implement cloud security best practices for customer data protection on popular platforms.
Financial Asset Manager
Akagod Intl logistics
04.2017 - 03.2023
- Responsibilities
- Managed financial assets and facilitated cross-border trade in West Africa
- Handled client inquiries and concerns, providing timely resolution and a high level of customer satisfaction
- Implemented and oversaw every day's tasks to guarantee smooth operations and regulatory compliance
- Staff from several branches were managed and coached, boosting teamwork and productivity
- Oversaw money exchange activities, ensuring regulatory and financial compliance.
Education
Higher National Diploma - Computer Science
Auchi Polytechnic
2016
Skills
- Customer Query Resolution
- Call Handling
- Financial Asset Management
- Strategic Planning And Business Development
- Operational Efficiency
- Staff Management
- Problem Solving
- Microsoft Office Packages
- Acquired Proficiency In Analytics Tools Like Excel
- Acquired Proficiency In CyberSecurity Tools Like SIEM, KnowB4, Firewalls
- Financial reporting
- Regulatory compliance
- Information gathering
Timeline
CyberSecurity Analyst
High Impact
04.2023 - Current
Financial Asset Manager
Akagod Intl logistics
04.2017 - 03.2023
Higher National Diploma - Computer Science
Auchi Polytechnic