AKAANKSHA
Edinburgh
Summary
Accomplished professional with extensive experience in healthcare management, customer service excellence, and team leadership. Demonstrated expertise in managing dental and medical claims, optimising processes, and enhancing operational efficiency. Proficient in Microsoft Office, Citrix Receiver, Java 6 - Oracle, and SIR Imaging. Adept at fostering collaboration and providing training to drive team development. Committed to delivering high-quality customer experiences and seeking opportunities for continuous improvement within healthcare services.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work history
Retail Assistant
Primark
Edinburgh
03.2023 - 10.2024
- Delivered excellent customer service by answering queries and providing product information.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Managed inventory for streamlined store operations.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Supported team members for improved operational efficiency.
Team Member
Edinburgh University Student Association (Fringe Festival)
Edinburgh
07.2023 - 08.2023
- Worked as food and beverage team member
- Delivered reliable customer service with attention to detail even under high pressure.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Warmly greeted customers and proactively reduced wait times.
Assistant Manager
EXL Healthcare
India
10.2021 - 01.2023
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Represented organisations at seminars, conferences and business events.
- Led a team to achieve key performance targets and service level agreements (SLAs)
- Produced and analyzed monthly performance reports, identifying areas for process improvement
- Presented detailed reports to clients during meetings, addressing team challenges and offering solutions
- Played a critical role in enhancing workflow efficiency and problem resolution within the team
Senior Analyst
Concentrix
India
10.2018 - 10.2021
- Review the dedicated claims of the client, Client interaction through emails and handling of escalated queue, Handling of one-view tasks, Review dental insurance claims of a US Client., Support the administrative needs of the team, Providing floor support to team & achieved deadlines within limit, Efficiently handle the data management and reporting of all dental claims., Actively suggest opportunities for process improvements and recommend changes., Assisting with new professional training for the new employees, managed the production of the whole team
Manager Claims
Eexpedise Healthcare
India
01.2018 - 05.2018
- Worked as a medical officer, Provide support in approving claims sent from both International and Domestic patients, Review the hospital about empaneling them and provide a suitable connection between the patient and the hospital
- Secured new business opportunities with successful networking events.
- Cultivated strong relationships with clients to secure repeat business.
- Identified growth opportunities through comprehensive market research.
- Drafted procedural statements and guidelines for company-wide use.
Dental Reviewer
Concentrix
India
10.2015 - 10.2017
- Reviewed dental insurance claims, ensuring accuracy and timely processing
- Provided floor support for the team, managing data reporting and achieving key performance goals
- Played an integral role in training new hires and recommending process improvements to enhance service delivery
- Improved team efficiency by streamlining review procedures.
- Enhanced customer satisfaction with meticulous review of services.
- Conducted comprehensive reviews to identify areas for improvement.
- Assisted in staff training, promoting higher standards of performance.
- Collaborated with team members to achieve project objectives.
- Managed multiple projects simultaneously, maintaining attention to detail and deadline adherence.
- Upheld company reputation by adhering strictly to ethical guidelines during reviews.
- Streamlined workflow processes resulting in increased productivity within the team.
- Maintained rigorous standards of data protection during all reviews.
Dentist
Jiaan Dental Clinic
India
07.2015 - 10.2015
- Practiced as a dentist, handling both clinical and administrative responsibilities
- Managed clinic operations, including patient care, decision-making, and problem-solving
- Improved patient comfort by implementing painless dental procedures.
- Managed comprehensive dental care for diverse patient base to ensure optimal oral health.
- Diagnosed oral conditions, contributing to early detection of serious diseases.
- Streamlined appointment booking system, improving patient satisfaction levels.
- Performed dental procedures, including extractions and restorative work.
Education
MSc Healthcare Management -
Edinburgh Napier University, Scotland
BDS - undefined
Manav Rachna Dental College, India
Higher Senior Secondary - undefined
St. Xavier’s School, India
Skills
- Healthcare Management: Experience in team leadership, SLA management, and process optimization within healthcare services
- Customer Service Excellence: Proven ability to deliver high-quality customer experiences in retail and hospitality settings
- Team Leadership & Development: Adept at managing teams, providing training, and fostering collaboration
- Process Improvement: Identifying opportunities for operational efficiency and streamlining workflows
- Claims Management: Expertise in dental and medical claims processing, including data management and client reporting
- Technical Skills: Proficient in Microsoft Office, Citrix Receiver, Java 6 - Oracle, SIR Imaging
Timeline
Team Member
Edinburgh University Student Association (Fringe Festival)
07.2023 - 08.2023
Retail Assistant
Primark
03.2023 - 10.2024
Assistant Manager
EXL Healthcare
10.2021 - 01.2023
Senior Analyst
Concentrix
10.2018 - 10.2021
Manager Claims
Eexpedise Healthcare
01.2018 - 05.2018
Dental Reviewer
Concentrix
10.2015 - 10.2017
Dentist
Jiaan Dental Clinic
07.2015 - 10.2015
BDS - undefined
Manav Rachna Dental College, India
Higher Senior Secondary - undefined
St. Xavier’s School, India
MSc Healthcare Management -
Edinburgh Napier University, Scotland
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