Ajuki Sasa
London,Camden
Summary
Passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. I also have a strong history of exceptional service in establishments. I am able to maintain professional relationships with my colleagues while working successful in group settings and in teams. I am open to new experience and environments. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Bartender/ Head bartender
Hunter and Gold
London, City of Westminster
2022.10 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- I attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- During my time i was promoted to Head bartender which included organising the bar while leading my team, each day. This included allocating tasks for the team to complete ad overseeing their work duties. This also helped the efficiency of the company as we began to work as team which improved customer servicers. I also helped my team manage over 40 customer calls during the day which helped grow the business as we were receiving more bookings which equalled in more sales
Volunteer worker
Whittington Hospital
London, upper holloway
2020.02 - 2024.07
- Showed sensitivity, confidentiality and respect towards patients' needs, providing safe environment for patients accessing services.
- Liaised with community organisations and partner agencies to identify volunteer opportunities and align volunteer efforts with community needs.
- Exceeded expectations consistently and made significant contribution to the hospital needs.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- My job consisted of helping the patients physical and emotional needs as i was volunteering during COVID-19. This faced may challenges as the patients needed extra support
waiter/ bartender
Market halls
London, City of Westminster
2021.08 - 2022.04
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Education
GCSEs - History, Maths, English, Science, French, Religious studies, Computing
La Sainte Union Catholic Secondary School
London 2019.05 - 2019.06
A-Levels/ health and social care -
LaSWAP Sixth Form
London 2019.09 - 2021.06
Skills
- Marketing and sales experience
- Communication skills, understanding social cues
- Organised and reliable
- Outstanding customer service
- Problem solving
- Knowledge in sales
- Hospitality expertise
- Bar staff management
- Time management
Timeline
Bartender/ Head bartender
Hunter and Gold
2022.10 - Current
waiter/ bartender
Market halls
2021.08 - 2022.04
Volunteer worker
Whittington Hospital
2020.02 - 2024.07
A-Levels/ health and social care -
LaSWAP Sixth Form
2019.09 - 2021.06
GCSEs - History, Maths, English, Science, French, Religious studies, Computing
La Sainte Union Catholic Secondary School
2019.05 - 2019.06