ADEWUNMI AJIBOWU

• Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
• Arranged filing systems for easy use and retrieval by personnel.
• Sorted and organised different types of information by document type, personnel or location.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Handled incoming calls professionally whilst providing helpful assistance to callers.
• Prepared detailed reports to assist in strategic decision making.
• Provided comprehensive administrative support during company events and meetings.

• Helped establish and maintain successful data entry standards meeting organisational needs.
• Worked with routine and advanced statistical analysis techniques to analyse data.
• Performed high-speed typing tasks, minimising error rates.
• Supported team members in accomplishing project deadlines.
• Improved accuracy of data entries by meticulous attention to detail.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.

• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilising the “Limits of Authority” matrix where appropriate

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.

• Actively participate in a culture that adheres to the 6 Treating Customer Fairly (TCF) outcomes as de ned by the FCA, paying particular attention to outcomes 5 and 6.

• Be proficient in multiple systems in order to achieve appropriate Customer outcomes.

• In conjunction with systems, identify the correct combination of manual processes and execute accordingly.

• Work to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of Customer service provision and Customer experience.

• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Provided top-notch support for increased customer satisfaction.
• Performed administrative duties contributing towards smooth store operations.
• Ensured smooth running of operations with timely preparation of reports.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Improved customer satisfaction by effectively handling complaints and inquiries.

• Compile exam data for analysis
• Logged data from hard copy exam sheets
• Adobe Experience Manager
• Ensured data security and GDPR compliance
• Performed accurate data input tasks
• Organised electronic filing systems for easy access and retrieval of information.
• Sustained high productivity levels for smooth office operations.
• Complied with company policies whilst performing data entry tasks; promoted a disciplined work environment.

• Taking over 50 inbound calls
• Providing resolution to customers •
• Responding to web forms •
• Logging cases and providing a case identity number
• Providing product information to customers
• Increased sales through suggestive selling techniques.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.

• Implemented robust compliance procedures to prevent regulatory breaches.
• Tailored insurance policies to match clients' unique needs.
• Conducted in-depth risk assessments, mitigated potential losses.
• Developed tailored financial solutions to meet individual needs.
• Performed regular audits of client accounts ensuring accuracy and transparency.
• Streamlined financial processes for efficiency increase.
• Enhanced client relations by providing expert financial advice.

• Processed bank transfers accurately to avoid discrepancies.
• Enhanced customer satisfaction by providing excellent service.
• Maintained confidentiality to ensure client trust.
• Sorted and counted currency efficiently, reducing downtime.
• Operated cash machines smoothly to expedite processes.
• Recorded all transactions meticulously for accountability.
• Handled customer complaints effectively for enhanced reputation.
• Provided change and receipts promptly, increasing transaction speed.