Summary
Overview
Work History
Education
Skills
Timeline
Generic

AJINA OLUWADAMILOLA TIMILEHIN

KAMLOOPS ,CANADA

Summary

Reliable professional with over ten (10) years experience in tax, customer service management and core banking operations using adequate resources and customer needs to offer targeted solutions.Organised and dependable candidate successful at managing multiple priorities with a positive attitude which has resulted to willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

RETURNS PAYMENT aND PROCESSING OFFICER

Federal Inland Revenue Service
LAGOS, LAGOS
03.2021 - Current
  • Reviews all accounts based on assigned codes within 72 hours of receipt
  • Servicing at least three (3) Companies Files/Tax Returns weekly
  • Conducts desk review, evaluates financial information and keeping records on each case
  • Carry out Tax drive activities on monthly basis
  • Processing of Tax Clearance Certificates within stipulated time frame
  • Ensures taxpayers are enrolled on E-services portal
  • Ensures monthly VAT compliance of Tax payers
  • Disseminates periodic updates on new tax policies to Taxpayers
  • Constant follow up with Taxpayers to ensure tax returns are filed as and when due
  • Additional reviews of Taxpayers financial information, thereby generating additional assessments and more revenues for Government.
  • Processed both manual and digital transactions in line with established policies.

PAYMENT aND COLLECTION OFFICER

Federal Inland Revenue Service
LAGOS, LAGOS
06.2019 - 03.2021
  • Verification and Printing of taxpayer’s payment evidence
  • Posting of assessment notices and payment into K-Card
  • Posting of withholding credit notes into K-Card
  • Completion of Tax Clearance applications received from Returns and Payment Processing unit
  • Servicing at least five (5) collection files
  • Reaching out to non-compliant Taxpayers via phone calls, email or letter delivery
  • Adjustments and Balancing of taxpayers account to enable full or partial utilisation as advised by taxpayers.
  • Detection of errors on payments receipt

TEAM LEAD NON-FINANCIAL

FIRSTBANK OF NIGERIA
LAGOS, LAGOS
06.2018 - 06.2019
  • Probes to understand customer needs and provides advice related to personal banking and other E-services needs best of customer
  • Managed over 50 customers walk in requests daily
  • Escalates complex or unresolved customer situations to managers as required
  • Performs any required activities to ensure customer’s requests are accurately processed
  • Maintains current knowledge of personal banking and card industries, practices, and trends and integrates into customer conversations in professional manners
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
  • Adheres to regulatory and compliance requirements, including CBN monthly returns and Anti-Money Laundering
  • Constant update on work information to ensure accuracy and completeness
  • Performs initial problem solving within given rules/limits & escalates when required
  • Manages all transactional outcomes of customer calls or defers to appropriate internal business

TEAM LEAD FINANCIAL TRANSACTIONS

FIRSTBANK OF NIGERIA L
LAGOS, LAGOS
01.2018 - 06.2018
  • Approved all financial transactions initiated by team members
  • Having constant 100% on ATM uptime
  • Increased Branch ATM revenue by 90%
  • Managed over 5 ATMS in different locations daily
  • Monitored daily inflow and outflow of cash to mitigate against fraud
  • Supervised team members to offer exceptional customer service delivery
  • Daily reconciliation of office suspense accounts and Tellers till
  • ATM reconciliation, proof and download of journals
  • Processed over 100 foreign transactions requests from internal and external customers monthly
  • Uptime disbursement of cash to spoke branches
  • Improved operations through consistent hard work and dedication
  • Participated in team-building activities to enhance working relationships
  • Carried out day-to-day duties accurately and efficiently
  • Worked with customers to understand needs and provide excellent service

HEAD

CASH AGENCY
01.2017 - 12.2017
  • Adequate supervision of cash centre
  • Migrated over 50 customers to E-services
  • Treating customers request with utmost efficiency
  • Maintaining good working relationship with colleagues and customers
  • Opening of new accounts and retention of old customers
  • Enrolment of customers for bank verification exercise
  • Answered customer questions and helped find specific items
  • Received and processed customer payments
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Managed staffing levels to provide optimal support for cash register operations
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Processed both cash and card purchases and returns
  • Reconciled daily totals to maintain balanced and compliant ledgers
  • Resolved concerns with products or services to help with retention and drive sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

HEAD FUND TRANSFER OFFICER

FIRSTBANK OF NIGERIA LTD
LAGOS, LAGOS
01.2016 - 12.2016
  • Processing of over 50 foreign transfers monthly
  • Daily review of accounts to detect errors and ensure immediate correctness
  • Verification of transfer transactions initiated by transfer officers
  • Achieving 100% monthly branch target on money transfers requests
  • Adequate monitoring of all foreign cash ledgers
  • Daily balancing of foreign Till accounts
  • Timely processing of Forex transactions
  • Swift approval of inter and intra bank requests
  • Enlightening customers on use of ATM and bank mobile applications for lower transfers
  • Attending to customers enquiries and complaints

Head Customer Service Manager

FIRSTBANK OF NIGERIA
LAGOS, LAGOS
11.2014 - 12.2015
  • Ensuring that all Accounts opening meet required guidelines
  • Observing Due Diligence and KYC principles
  • Verification of all accounts opening information
  • Overall supervision of customer service department
  • Ensuring that customers request is processed swiftly
  • Enrolment of customers on various E-Product services i.e., cards, mobile and online banking products
  • Achieved 100% CRM monthly targets
  • Supervised opening over 100 new customers monthly
  • Migrated customers to online and mobile banking thereby meeting monthly targets
  • Verification and Modifications of necessary updates initiated by customer service officers
  • Giving feedback to customers on enquiries
  • Monitoring customer service stock and proofing of accounts to give accurate reports as at when due
  • Responding promptly to Mails and giving holding response where what is requested for is not readily available
  • Issuance of debit and credit cards on customers request
  • Rendering of suspicious transactions to appropriate departments
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Took ownership of customer issues and followed problems through to resolution.

GRADUATE TRAINEE

FIRSTBANK OF NIGERIA
LAGOS, LAGOS
03.2014 - 11.2014
  • Learning theoretical and practical aspect of core banking operations
  • Established and maintain good inter-personal skills with fellow colleagues
  • 100% involvement in team assignments and projects

CUSTOMER SERVICE OFFICER

MTN CONNECT CENTRE SILVERBIRD GALLERIA
09.2012 - 02.2014
  • To receive prospective clients and also furnish them with necessary information
  • First point of contacts for all enquiries and complaints
  • Welcoming every customer with smile and ensuring customers get maximum satisfaction through products and services rendered
  • Building and maintaining relationships with customers
  • Escalates issues to customer service manager for further resolutions
  • Provide customer with information on data bundles, promos and sales
  • Sales of recharge cards, branded phones to customers
  • Troubleshoot customers issues with network connectivity on phone or internet devices

Marketing Executive

MUTUAL BENEFITS LIFE ASSURANCE LTD, IKOYI LAGOS
LAGOS, LAGOS
01.2012 - 05.2012
  • Acting as financial advisor to existing clients and prospects
  • Managing relationship with customers and communicating with target audience
  • Creating new ideas on how to sell company’s new products and services to target audience

Education

Bachelor of Arts - Linguistics

University of Ilorin
Kwara
07.2010

Caleb International College
Lagos, LA
07.2004

School Leaving Certificate - SCHOOL LEAVING CERTIFICATE

Caleb Primary School
LAGOS
07.1998

Skills

  • Personally Effective
  • Reliable, Committed and Diligent, Honesty and Integrity, Motivation
  • Ability to solve problems, manage time and participate effectively in team work
  • Good Interpersonal skills (friendly attitude towards co-workers and customers)
  • Ability to adapt to change and take positive approach to challenges
  • Strong working competency in project management, making use of personal initiatives
  • Paying good attention to details
  • Communication Skills
  • Verbal and Oral skills in English
  • Ability to communicate effectively
  • Computing Experience
  • Good working knowledge of windows and Microsoft office applications such as word, excel and PowerPoint
  • Conversant with use of web browsers for internet use

Timeline

RETURNS PAYMENT aND PROCESSING OFFICER

Federal Inland Revenue Service
03.2021 - Current

PAYMENT aND COLLECTION OFFICER

Federal Inland Revenue Service
06.2019 - 03.2021

TEAM LEAD NON-FINANCIAL

FIRSTBANK OF NIGERIA
06.2018 - 06.2019

TEAM LEAD FINANCIAL TRANSACTIONS

FIRSTBANK OF NIGERIA L
01.2018 - 06.2018

HEAD

CASH AGENCY
01.2017 - 12.2017

HEAD FUND TRANSFER OFFICER

FIRSTBANK OF NIGERIA LTD
01.2016 - 12.2016

Head Customer Service Manager

FIRSTBANK OF NIGERIA
11.2014 - 12.2015

GRADUATE TRAINEE

FIRSTBANK OF NIGERIA
03.2014 - 11.2014

CUSTOMER SERVICE OFFICER

MTN CONNECT CENTRE SILVERBIRD GALLERIA
09.2012 - 02.2014

Marketing Executive

MUTUAL BENEFITS LIFE ASSURANCE LTD, IKOYI LAGOS
01.2012 - 05.2012

Bachelor of Arts - Linguistics

University of Ilorin

Caleb International College

School Leaving Certificate - SCHOOL LEAVING CERTIFICATE

Caleb Primary School

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AJINA OLUWADAMILOLA TIMILEHIN