AJAY AROKIYAPPA
Customer Service Manager
Oxford
Summary
MSc Management and Business Analytics graduate with Merit, skilled in Excel, SQL, Python, R, Power BI, and Tableau. Experienced in data analysis, reporting, and forecasting, with strong attention to detail, problem-solving, and communication skills to deliver actionable insights in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
ENTAIN
06.2025 - Current
- Managed end-to-end shop operations, ensuring compliance with company standards, regulatory requirements, and customer satisfaction.
- Processed, monitored, and validated data entries in internal betting software, ensuring accuracy in transactions and records.
- Leveraged Power BI dashboards to monitor customer betting patterns, identify high-risk behavior, and provide insights to support responsible gaming initiatives.
- Conducted customer data analysis to identify trends, evaluate betting histories, and produce actionable reports for decision-making and promotional strategies.
- Ensured compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies by reviewing, verifying, and documenting customer information.
- Managed financial operations, including cash handling, daily auditing, and reconciliation, ensuring data integrity in banking and reporting systems.
- Prepared reports and performance summaries from customer and sales data to highlight key trends, potential risks, and opportunities for customer engagement.
- Coordinated incident management by logging technical issues and ensuring timely resolution through IT support channels.
Service Colleague
ASDA
04.2024 - 06.2025
- Delivered exceptional customer service in a fast-paced retail environment, addressing inquiries and ensuring product availability.
Education
MSc - Management and Business Analytics
Oxford Brookes University
01.2025
B.E. - Mechanical Engineering
T John Institute of Technology
01.2017
Skills
- Data Analysis: Excel (Advanced), SQL, Python, R, Power BI, Tableau
- Forecasting & Modelling: Regression, Clustering, KNN, Time Series
- Business Tools: Salesforce, Jira, GitHub
- Attention to Detail Problem Solving Critical Thinking Prioritisation Team Collaboration Relationship Building Ability to Work Under Pressure Adaptability Fast Learner Clear Written & Verbal Communication
Timeline
Customer Service Manager
ENTAIN
06.2025 - Current
Service Colleague
ASDA
04.2024 - 06.2025
B.E. - Mechanical Engineering
T John Institute of Technology
MSc - Management and Business Analytics
Oxford Brookes University
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