Ajay Giri
Birmingham,Westmidland
Summary
Dedicated Manager with strengths in relationship building and customer engagement. Delivers exceptional service by identifying client needs and resolving issues promptly. Maintains high standards of safety and cleanliness to create a welcoming and secure environment for all.
Overview
1
1
Language
4
4
years of professional experience
Work History
Manager
Shawarma AL Chef
Birmingham, Westmidland
05.2024 - Current
- Built responsible work environment through continuous improvement and quality standards adoption.
- Optimised workforce schedules to balance workload, prevent burnout, protect morale.
- Drove company growth through proactive plans for daily business operations.
- Built client relationships through consistent service and proactive communication.
- Handled complaints using calm communication and structured problem-solving approaches promptly.
- Maintained clean, safe work areas to reduce accident risks.
- Engage customers to identify needs and deliver consistently excellent service.
Night Supervisor
Nightangle Club
Birmingham, Westmidland
01.2023 - 01.2024
- Organise daily staff rotas to balance workload and labour budgets.
- Train new night staff to uphold professionalism and detail-oriented standards.
- Prepare morning handover documents to support continuous business operations delivery.
- Handle guest complaints, resolve issues quickly to maintain satisfaction levels.
Education
Bachelor of Arts with Honours - International Tourism and Hospitality Management
University College Birmingham
Birmingham2026
Skills
- Risk management
- Technical communication
- Report writing
- Relationship building
- Team leadership
- Decision making
- Digital marketing
- Supply chain coordination
- Profit and loss analysis
Languages
English
Upper Intermediate
B2
Timeline
Manager
Shawarma AL Chef
05.2024 - Current
Night Supervisor
Nightangle Club
01.2023 - 01.2024
Bachelor of Arts with Honours - International Tourism and Hospitality Management
University College Birmingham