Ajay Gautam
Jaipur
Summary
Experienced in managing showroom operations, enhancing customer experiences, and leading teams to consistently meet sales targets. Excel at visual merchandising and building strong client relationships to drive repeat business. Proven track record of implementing innovative strategies to boost showroom performance and optimise inventory management.
Experienced in managing busy showrooms, ensuring top-notch customer service and smooth daily operations. Strong track record in boosting sales, creating engaging displays, and leading motivated teams. Adept at fostering welcoming atmosphere and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Showroom Manager
PC JEWELLER LTD
Bhilwara, India
06.2025 - Current
- Helping to achieve store sales goals and key performance indicators (KPIs)
- Providing excellent customer service, addressing inquiries, and handling complaints.
- Developing a strong understanding of jewelry products to assist customers effectively.
- Assisting in developing and implementing sales strategies to maximize revenue
- PC Jeweller is primarily involved in the retail of jewelry, with a focus on gold, diamond, and silver items.
- Analysed customer feedback, making adjustments to service and product offerings based on insights gained.
- Managed showroom operations, overseeing daily activities to maximise efficiency and sales performance.
- Stored stock safely and securely to maintain quality of goods.
- Planned and implemented POS, showroom merchandising and customer flow to maximise sales.
- Carefully managed showroom staff levels, providing optimal customer care whilst remaining under staffing budgets.
- Improved staff's selling and customer service interaction with consumers to optimise and sustain sales performance and customer satisfaction.
- Managed end-to-end sales journey, putting customer wants and needs at forefront to achieve desired outcomes.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Recruited motivated, personable staff to deliver outstanding customer care.
Floor Manager
P.P. JEWELLER
Chandigarh
02.2023 - 05.2025
- Monitor stock levels of all jewellery items to prevent overstocking or understocking.
- Regularly perform physical inventory counts and reconcile discrepancies.
- Accurately record all incoming and outgoing stock movements.
- Manage stock rotation to ensure first-in-first-out (FIFO) policy.
- Place orders with suppliers based on sales trends and forecasted demand.
- Verify accuracy of received shipments against purchase orders.
- Analyses sales data to identify best-selling items and slow-moving inventory.
- Generate reports on stock levels, sales performance, and inventory turnover.
- Adjust ordering strategies based on sales trends.
- Assign accurate pricing to new inventory.
- Properly tag and label all jewellery items with relevant information.
- Implement security measures to prevent inventory loss and theft.
- Conduct regular stock audits to identify discrepancies.
- A jewelry customer order department is a part of a jewelry business that handles customer orders, including taking orders, managing them, and communicating with customers.
- P.P. Jewellers stands among India's most renowned jewelers, blending innovative design with modern craftsmanship. Our collection spans intricate Diamond, Gold, Polki and Jewelry, catering to both traditional and contemporary tastes.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Stored stock safely and securely to maintain quality of goods.
- Merchandised displays to showcase new and popular items.
Jewellery stock & data Analyst
AR DESIGN ( Jewellery manufacturer company )
Jaipur, Rajasthan
02.2020 - 11.2022
- Managed online store. Taking pictures of the products, uploading inventory, maintaining customer service.
- Responsible for documenting the structure of the company business data to guide.
- Collect the relevant data from within the organization and analyze before sending it to the relevant personnel.
- Maintain store inventory, monitor inventory and provide report for ownership.
- Identified opportunities to improve quality of service and overall performance.
- Jewellery manufacturer in Jaipur, Rajasthan
Education
Bachelor of Arts -
University of Rajasthan
01-2022
Sen. Secondary -
RR Poddar
01.2019
Secondary -
RR Poddar
01.2017
Skills
- Problem-Solving
- Communication
- Organization
- Creativity
- Responsibility
- Sales strategy
- Customer service
- Inventory management
- Visual merchandising
- Team building
- Showroom operations
- Customer engagement
- Positive attitude
- Showroom sales management
- Retail showroom management
- Relationship Management
- Physical stamina
- Health and Safety regulations
Custom Section
- Hindi
- English
- Local Language
Hobbies and Interests
- Photography
- Travel
- Yoga
- Meeting with new people
Personal Information
Father's Name: Mr. Rajendra Prasad Gautam
Languages
Hindi
Proficient
C2
English
Elementary
A2
Punjabi
Elementary
A2
Timeline
Assistant Showroom Manager
PC JEWELLER LTD
06.2025 - Current
Floor Manager
P.P. JEWELLER
02.2023 - 05.2025
Jewellery stock & data Analyst
AR DESIGN ( Jewellery manufacturer company )
02.2020 - 11.2022
Bachelor of Arts -
University of Rajasthan
Sen. Secondary -
RR Poddar
Secondary -
RR Poddar