AJAY BADDAM
London
Summary
Dynamic bar and restaurant supervisor with a proven track record at PF Changs Restaurant, excelling in staff training and inventory management. Enhanced customer satisfaction through innovative menu development and effective team coordination, leading to increased sales and operational efficiency. Committed to fostering a positive work environment and achieving high-quality service standards.
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
3
3
years of professional experience
Work History
Bar and Restaurant Superviser
PF Changs Restaurant
09.2024 - Current
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maintained accurate records of sales, labor and other costs.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
Head Bartender
PF Changs Restaurant
07.2023 - 09.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked with distributors to add new products to bar menu.
- Purchased supplies according to expected demand.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Cocktail Bartender
PF Changs Restaurant
11.2022 - 06.2023
- Assisted with event planning for special occasions such as themed nights or private parties, creating tailored drink menus to suit specific needs.
- Consistently met or exceeded performance targets set by management for drink sales and guest satisfaction scores.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Established rapport with clientele by offering personalized recommendations based on individual tastes and preferences.
- Fostered positive team atmosphere, leading to increased job satisfaction and lower staff turnover.
- Led mixology workshops for customers, enhancing brand reputation and customer engagement.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
- Stored supplies according to bar policies and health code requirements.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Prepared classic, modern, and unique cocktails for each customer.
Education
Master of Science - Project Management
York St John University
London03-2024
Diploma - Bartending
Rebel School of Bartending
India01-2021
High School Diploma -
Global Institute of Hotel Management
India06-2020
Skills
- Inventory management
- Staff training
- Customer service
- Sales reporting
- Menu development
- Cash handling
- Team coordination
- Time management
- Performance monitoring
- Conflict resolution
- Sales operations
- Process optimization
- Service quality
- Operational efficiency
- Problem resolution
- Staff supervision
- Staff management
- Waste reduction
- Quality assurance
- Staff scheduling
- Bar operations
- Server training and development
Timeline
Bar and Restaurant Superviser
PF Changs Restaurant
09.2024 - Current
Head Bartender
PF Changs Restaurant
07.2023 - 09.2024
Cocktail Bartender
PF Changs Restaurant
11.2022 - 06.2023
Master of Science - Project Management
York St John University
Diploma - Bartending
Rebel School of Bartending
High School Diploma -
Global Institute of Hotel Management
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