Overview
Work History
Education
Skills
Timeline
Generic

Ajay Aven

Manchester

Overview

3
3
years of professional experience

Work History

Front of House - Waiter

Sexy Fish
02.2025 - Current
  • Customer Service Excellence: Delivered high-end customer service in one of Manchester’s most luxurious and dynamic dining environments.
  • Guest Experience Management: Provided guests a warm welcome and seamless dining experience, showcasing attentiveness, menu expertise, and strong interpersonal skills.
  • Operational Efficiency: Ensured efficient front-of-house operations by liaising with kitchen and bar staff, managing guest expectations, and adapting swiftly in a fast-paced setting.
  • Brand & Event Support: Actively supported promotional activities and special events, embodying the Sexy Fish brand to elevate guest engagement and brand prestige.

Front of House - Waiter

Fallow
09.2023 - 12.2024
  • Certification: COSHH Training and Food Standards Agency (Food Allergy and Intolerance Training).
  • Guest Experience and Service: Welcomed guests and managed a busy dining environment by memorizing over 70 menu items and accommodating various dietary preferences. This role required strong multitasking skills and a customer-first attitude to ensure a seamless dining experience.
  • Team Coordination: Collaborated closely with the kitchen staff to ensure that orders were accurate and any special requests were communicated effectively. I helped maintain smooth operations and a positive atmosphere, contributing to the restaurant's reputation.
  • Detail-Oriented Communication: Noted for my attention to detail and clear, friendly communication, which helped improve overall guest satisfaction and supported the restaurant's high ranking in London's competitive dining scene.
  • Sales Initiatives and Promotions: Played an active role in sales and promotional activities that drove guest engagement and boosted the restaurant's visibility. I leveraged creative marketing techniques to help promote special events and offerings.

Event Staff Member

Chilled Events
11.2022 - 03.2023
  • Guest Relations and Operations: Managed guest check-ins, payments, and provided directions, ensuring a positive experience from arrival to departure. This role honed my customer service skills and ability to handle cash transactions efficiently.
  • Flexibility and Problem Solving: Adapted to changes in event setups and logistics on the fly, demonstrating flexibility and a problem-solving mindset in a fast-paced environment.
  • Team Support and Efficiency: Assisted with event setup, operations, and teardown, working closely with team members to keep everything on schedule. I balanced multiple responsibilities and maintained professionalism throughout.
  • Issue Resolution: Quickly addressed any unexpected issues to keep events running smoothly showing my ability to remain calm under pressure and provide quick, effective solutions.

Education

Bachelor in Mass Media -

Thakur College of Science And Commerce

Diploma of Higher Education - Sales and Marketing

Tata Institute of Social Sciences

MSc. - Operations and Supply Chain Management

The Manchester Metropolitan University

Skills

  • Customer service
  • Food service
  • Communication skills
  • Time management
  • Food and Beverage Services
  • Attention to Detail

Timeline

Front of House - Waiter

Sexy Fish
02.2025 - Current

Front of House - Waiter

Fallow
09.2023 - 12.2024

Event Staff Member

Chilled Events
11.2022 - 03.2023

Diploma of Higher Education - Sales and Marketing

Tata Institute of Social Sciences

MSc. - Operations and Supply Chain Management

The Manchester Metropolitan University

Bachelor in Mass Media -

Thakur College of Science And Commerce

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Ajay Aven