Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AJALA TEMITOPE OLUWATOSIN

Lagos

Summary

I am a driven administrator, who is successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Clerk

Lagos State University Teaching Hospital
04.2023 - Current
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Proofread and edited professional documents to fix errors.
  • Arranged meetings and appointments and updated records to assist management.

Business Studies Teacher

BAPTIST SECONDARY SCHOOL
09.2021 - 06.2022
  • Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship
  • Exposed students to economic reasoning skills to build perspective and critical thinking skills
  • Adhered to district policies for effective classroom management techniques
  • Implemented problem- and project-based learning initiative to cover history, government, economics, and civics
  • Recorded grades and developed accountability through bi-weekly progress monitoring
  • Evaluated student assignments and projects with corrective comments to guide reasoning skills
  • Compiled, administered, and graded examinations to assess student learning and identify individuals likely to need assistance
  • Selected, organized, and distributed materials and supplies to meet classroom instructional needs

CASHIER

Kitchen Delight Super Store
10.2020 - 06.2021
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Mentored new team members on sales software system operation
  • Reviewed new promotions and monitored price changes
  • Restocked and organized merchandise in front lanes
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Created price tags and merchandise signs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Addressed customer needs and made product recommendations to increase sales
  • Stocked, tagged, and displayed merchandise as required
  • Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
  • Welcomed customers and helped determine their needs

AUDITOR

Office of Auditor General (LG)
04.2016 - 05.2017
  • Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement
  • Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing
  • Analyzed data and findings to prepare reports detailing financial information
  • Adapted plans and schedules to meet changing priorities of work objectives, resources, and workload demands
  • Produced and reviewed audit reports for submission to the inspector general and advised on audit recommendations and internal controls
  • Consulted clients on internal control systems development and audit program improvements
  • Executed audit phases and entered data into accounting software for analysis
  • Interpreted state and federal laws, accepted auditing principles and procedures, and program standards to audited materials and data to detect non-compliance and facilitate recommendations
  • Planned and executed follow-up audits at appropriate intervals
  • Coordinated, managed, and implemented auditing projects and prepared for evaluation
  • Planned audits and audit activities to allocate necessary resources and determine the consistency of plans with audit objectives
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements

Front Desk Officer

Office of Auditor General (LG)
02.2016 - 04.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Entered and updated sensitive customer information during check-ins and room changes
  • Collaborated with team members to handle guest requirements from check-in through checkout
  • Planned coverage needs and organized services to support incoming special events
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility

Sales Representative

Reutos Ventures (Distributor PZ Product)
02.2012 - 08.2013
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Surpassed sales objectives for several consecutive years by cultivating productive client partnerships
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
  • Enhanced marketing and sales strategies to increase profitability and develop the organizational pipeline
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to the manufacturer
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies
  • Expanded customer base and boosted profit within the product line
  • Executed direct sales from manufacturers to customers to improve profitability within the retail environment
  • Served as liaison for company, clients, and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations

Education

Higher National Diploma - Business Administration and Management

Moshood Abiola Polytechnic
01.2019

National Diploma (OND) - Business Administration and Management

Federal Polytechnic of Ede
01.2016

Skills

  • Exceptional English reporting
  • Writing
  • Oral communication
  • Ability to work excellently in a team
  • Great interpersonal skills
  • Problem-solving
  • Analytical skills
  • Ability to influence clients positively
  • Creative thinker
  • Innovative ideas
  • Ability to work efficiently with little or no supervision
  • Spreadsheet development
  • Complex transaction processing
  • Customer follow-up
  • Database entry

Certification

Certification in Human Resources Management, Chartered Institute of Human Resource Management (CIHRM), 01/2022

Timeline

Administrative Clerk

Lagos State University Teaching Hospital
04.2023 - Current

Business Studies Teacher

BAPTIST SECONDARY SCHOOL
09.2021 - 06.2022

CASHIER

Kitchen Delight Super Store
10.2020 - 06.2021

AUDITOR

Office of Auditor General (LG)
04.2016 - 05.2017

Front Desk Officer

Office of Auditor General (LG)
02.2016 - 04.2016

Sales Representative

Reutos Ventures (Distributor PZ Product)
02.2012 - 08.2013

National Diploma (OND) - Business Administration and Management

Federal Polytechnic of Ede

Higher National Diploma - Business Administration and Management

Moshood Abiola Polytechnic

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