Ajak Carvalho

• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• Managed, motivated and developed a team of 14
• Offered multi-trade services for house building projects.
• Refurbished residential buildings.
• Tile installation (ceilings, walls & floors)
• Painting
• Taping & Jointing
• Drywall

• Checked load accuracy and stability before each trip.
• Delivered customer orders to homes and places of business within established time frames.
• Interacted positively with customers and vendors on deliveries and orders.
• Performed loading and offloading of trucks, using pallet jacks and forklift trucks.
• Transported freight from origin to destination safely.
• Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
• Provided top product shipment delivery quality control, eliminating downtime.

• The same services/ jobs as provided in Santos & Vale
• Deliveries of various types of non-food goods

• Performed loading and offloading of trucks, using pallet jacks and forklift trucks.
• Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
• Verified orders with customers upon delivery.
• Complied with company policies and food regulations for customer health and safety.
• Manually lifted boxes and bags to load van with delivery goods.
• Delivered to customers on time by following pre-calculated route and schedule.
• Communicated with dispatch personnel to exchange information and updates.
• Alerted customers about delays to pickup or delivery to foster satisfaction.
• Informed management issues or delays in services, providing swift resolutions to restore satisfaction.
• Complied with all traffic and safety laws while representing company.

(With this job I have provided services in collaboration with the following companies: GLS; Seur; Sky Net & Torrestir).

• Operated delivery vehicles safely and in adherence with road safety regulations.
• Received and recorded cash and card payments for delivered items.
• Located residential and commercial spaces quickly to meet delivery deadlines.
• Maintained regular communication with route dispatchers to plan alternative routes in case of road obstructions.
• Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
• Maintained log of all deliveries and related information for reference and confirmation.
• Checked stock met customer requirements before delivery.

• Delivered to customers on time by following pre-calculated route and schedule.
• Verified orders with customers upon delivery.
• Collected orders from various restaurant locations quickly.
• Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
• Complied with company policies and food regulations for customer health and safety.
• Received consistently positive customer feedback on delivery times and service levels.
• Checked food and drink orders for accuracy before leaving restaurant.

• Adhered to Portugal Highway Code and safety regulations on roads.
• Demonstrated outstanding customer service while completing up to 8-14 deliveries daily.
• Received customer satisfaction score by proactively identifying and addressing potential stock issues and facilitating effective communication.
• Delivered large and fragile goods to homes with care and precision.
• Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
• Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.

• The same job/ services as provided in Global Transportes Mercadorias
• Drive forklift
• Maintained log of all deliveries and related information for reference and confirmation.
• Manually loaded and unloaded heavy parcels, safely lifting heavy objects in the warehouse

• Positioned stone to provide veneer facing to walls or other surfaces.
• Prepared and organised bricks for use in construction projects.
• Placed bricks to build patios, garden walls and other decorative installations.
• Operated hand and power tools practising safety measures.
• Interpreted technical drawings and plans to build walls to precise specifications.
• Set bricks, concrete blocks and structural tiles to prepare for foundation.
• Cut and trimmed bricks and concrete blocks following specifications.
• Demonstrated high-quality tiling skills to produce excellent results.
• Helped to strip out and install bathrooms for complete refits.
• Performed adhesive tiling and trim to outstanding standard.

• Determined tools and equipment needed to complete maintenance and repair jobs quickly.
• Diagnosed problems with mechanical and electrical systems, fixing issues promptly.
• Performed planned maintenance to keep facilities in proper working order and detect repair needs.
• Performed basic electrical tasks, plumbing repairs and maintenance work.
• Prepared, painted and patched up surfaces for improved appearance.