Aizaz Ahmed
Glasgow
Summary
Dedicated professional with strong interpersonal and communication skills, adept at managing time effectively and maintaining attention to detail. Demonstrates adaptability and problem-solving abilities, particularly in high-pressure situations. Experienced in outbound calls and customer service; proficient in Microsoft Outlook, Word, and Excel. Committed to delivering exceptional service and seeking opportunities for career growth within dynamic environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Customer Relations Advisor
Virgin Media
glasgow, scotland
2023.05 - 2025.03
- Resolve customer complaints and issues on first point of contact
- Log complaints if customers remain dissatisfied after initial resolution
- Enhanced customer satisfaction by promptly answering inbound calls.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Handled customer queries focused on first-call resolution.
- Applied positive customer service approach to increase satisfaction levels.
Volunteer Fundraiser
Yorkhill Hospital Charity Foundation
2014.10 - 2025.03
- Raised funds at various events across Scotland
- Part of a dedicated team that engages with the public to promote charitable causes
Vaccination Assistant
NHS
2024.01 - 2025.04
- Assisted in administering winter and spring vaccinations
Movement to Work
Job Centre
2023.03 - 2023.03
- Worked on CV building and job application assistance
- Provided customer service to clients, guiding them for appointments and job-related queries
Customer Assistant (Temp)
Tesco Extra Silverburn
2022.11 - 2023.01
- Provided customer assistance inside and outside the store
Enumerator (Temp)
Scottish Census
2022.03 - 2022.07
- Visited homes to assist with census form completion and collection
- Gathered feedback on the census process
Sales Assistant
The Mattress Store
2021.12 - 2022.02
- Assisted customers with product inquiries and pricing
- Ensured exceptional customer service from purchase to delivery
Call Centre Operator
1 Call Direct
2021.08 - 2021.12
- Promoted Scottish Power services through customer calls
Sales Assistant
The Mattress Store
2020.09 - 2021.02
- Assisted customers in selecting beds and mattresses, processing orders and payments
Customer Service Adviser
Marks & Spencer
2019.06 - 2019.07
- Provided customer care and directed customers to the appropriate departments
Carer
Self-Home Care
2017.04 - 2019.06
- Provided daily care and support for my late mother, including managing medication, meal preparation, and household duties
Receptionist
A Grey Motors
2016.08 - 2017.04
- Managed customer bookings and updated clients on service progress
- Gained experience in basic mechanics such as tire repairs and brake checks
Education
National 5 English and Communication, National 4 Maths
Glasgow Kelvin College
2018.08 - 2019.06
Skills
- Strong interpersonal and communication skills
- Attention to detail
- Time management
- Adaptable
- Problem-solving
- Outbound call experience
- Calm under pressure
- Customer Service
- Microsoft Outlook, Word and Excel
- Efficient call routing
Custom
- Voluntary work, raising funds for Glasgow hospitals.
- Football – Playing once a month as part of a six-member team.
Timeline
Vaccination Assistant
NHS
2024.01 - 2025.04
Customer Relations Advisor
Virgin Media
2023.05 - 2025.03
Movement to Work
Job Centre
2023.03 - 2023.03
Customer Assistant (Temp)
Tesco Extra Silverburn
2022.11 - 2023.01
Enumerator (Temp)
Scottish Census
2022.03 - 2022.07
Sales Assistant
The Mattress Store
2021.12 - 2022.02
Call Centre Operator
1 Call Direct
2021.08 - 2021.12
Sales Assistant
The Mattress Store
2020.09 - 2021.02
Customer Service Adviser
Marks & Spencer
2019.06 - 2019.07
National 5 English and Communication, National 4 Maths
Glasgow Kelvin College
2018.08 - 2019.06
Carer
Self-Home Care
2017.04 - 2019.06
Receptionist
A Grey Motors
2016.08 - 2017.04
Volunteer Fundraiser
Yorkhill Hospital Charity Foundation
2014.10 - 2025.03