Aizaz Ahmed
Glasgow
Summary
Dedicated professional with strong interpersonal and communication skills, adept at managing time effectively and maintaining attention to detail. Demonstrates adaptability and problem-solving abilities, particularly in high-pressure situations. Experienced in outbound calls and customer service; proficient in Microsoft Outlook, Word, and Excel. Committed to delivering exceptional service and seeking opportunities for career growth within dynamic environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relations Advisor
Virgin Media
glasgow, scotland
05.2023 - 03.2025
- Resolve customer complaints and issues on first point of contact
- Log complaints if customers remain dissatisfied after initial resolution
- Enhanced customer satisfaction by promptly answering inbound calls.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Handled customer queries focused on first-call resolution.
- Applied positive customer service approach to increase satisfaction levels.
Volunteer Fundraiser
Yorkhill Hospital Charity Foundation
10.2014 - 03.2025
- Raised funds at various events across Scotland
- Part of a dedicated team that engages with the public to promote charitable causes
Vaccination Assistant
NHS
01.2024 - 04.2025
- Assisted in administering winter and spring vaccinations
Movement to Work
Job Centre
03.2023 - 03.2023
- Worked on CV building and job application assistance
- Provided customer service to clients, guiding them for appointments and job-related queries
Customer Assistant (Temp)
Tesco Extra Silverburn
11.2022 - 01.2023
- Provided customer assistance inside and outside the store
Enumerator (Temp)
Scottish Census
03.2022 - 07.2022
- Visited homes to assist with census form completion and collection
- Gathered feedback on the census process
Sales Assistant
The Mattress Store
12.2021 - 02.2022
- Assisted customers with product inquiries and pricing
- Ensured exceptional customer service from purchase to delivery
Call Centre Operator
1 Call Direct
08.2021 - 12.2021
- Promoted Scottish Power services through customer calls
Sales Assistant
The Mattress Store
09.2020 - 02.2021
- Assisted customers in selecting beds and mattresses, processing orders and payments
Customer Service Adviser
Marks & Spencer
06.2019 - 07.2019
- Provided customer care and directed customers to the appropriate departments
Carer
Self-Home Care
04.2017 - 06.2019
- Provided daily care and support for my late mother, including managing medication, meal preparation, and household duties
Receptionist
A Grey Motors
08.2016 - 04.2017
- Managed customer bookings and updated clients on service progress
- Gained experience in basic mechanics such as tire repairs and brake checks
Education
National 5 English and Communication, National 4 Maths
Glasgow Kelvin College
08.2018 - 06.2019
Skills
- Strong interpersonal and communication skills
- Attention to detail
- Time management
- Adaptable
- Problem-solving
- Outbound call experience
- Calm under pressure
- Customer Service
- Microsoft Outlook, Word and Excel
- Efficient call routing
Custom
- Voluntary work, raising funds for Glasgow hospitals.
- Football – Playing once a month as part of a six-member team.
Timeline
Vaccination Assistant
NHS
01.2024 - 04.2025
Customer Relations Advisor
Virgin Media
05.2023 - 03.2025
Movement to Work
Job Centre
03.2023 - 03.2023
Customer Assistant (Temp)
Tesco Extra Silverburn
11.2022 - 01.2023
Enumerator (Temp)
Scottish Census
03.2022 - 07.2022
Sales Assistant
The Mattress Store
12.2021 - 02.2022
Call Centre Operator
1 Call Direct
08.2021 - 12.2021
Sales Assistant
The Mattress Store
09.2020 - 02.2021
Customer Service Adviser
Marks & Spencer
06.2019 - 07.2019
National 5 English and Communication, National 4 Maths
Glasgow Kelvin College
08.2018 - 06.2019
Carer
Self-Home Care
04.2017 - 06.2019
Receptionist
A Grey Motors
08.2016 - 04.2017
Volunteer Fundraiser
Yorkhill Hospital Charity Foundation
10.2014 - 03.2025
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