Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
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Aitor Golzarri

London,Hackney

Summary

Highly motivated with customer service and sales experience. Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Software tester

Freelance
London
05.2020 - 12.2023
  • Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
  • Enhanced testing efficiency with continuous improvement initiatives.
  • Evaluated current testing procedures and suggested actionable improvements to reduce inefficiencies.

Transcriptionist

Freelance
London
09.2017 - 12.2023
  • Transcribed audio files quickly and accurately, achieving set deadlines.
  • Listened to and transcribed digital materials precisely for high-quality results.
  • Treated sensitive information with discretion to maintain privacy and confidentiality.

Sales agent

Provisiones L.G.M
Ondarroa, Spain
09.2013 - 04.2017
  • Provided customers with price information and handled financial transactions.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.

Hotel receptionist and waiter

Maenan Abbey Hotel
Llanrwst, Conwy
09.2012 - 09.2013
  • Greeted and checked-in guests promptly and professionally.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Scheduled and made reservations for guests using hotel and management software.
  • Provided guests with keys and directions to room.
  • Prepared tables for guests and reset tables between customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Early childhood worker

San Miguel ikastetxea
Mutriku, Spain
09.2010 - 07.2012
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Read stories and lead activities to help children build foundational learning skills.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Developed positive, trusting relationships with groups of young children.

Education

Master´s degree - Early childhood education

Ondarroako institutua
Ondarroa
09.2008 - 06.2010

Baccalaureate - humanities and social sciences

Mutrikuko institutua
Mutriku
09.2005 - 06.2007

Skills

  • Honest and ethical
  • Communications
  • Highly professional
  • Sales presentations
  • Product presentations



Affiliations

  • Photography
  • Travel
  • Music and Theatre
  • Sports

Certification

Data protection course certification at Formación Laboral Comutitaria.

Labour risk prevention certification at Formación Laboral Comutitaria.

Languages

English
Fluent
Spanish
Native
Basque
Native

Timeline

Software tester

Freelance
05.2020 - 12.2023

Transcriptionist

Freelance
09.2017 - 12.2023

Sales agent

Provisiones L.G.M
09.2013 - 04.2017

Hotel receptionist and waiter

Maenan Abbey Hotel
09.2012 - 09.2013

Early childhood worker

San Miguel ikastetxea
09.2010 - 07.2012

Master´s degree - Early childhood education

Ondarroako institutua
09.2008 - 06.2010

Baccalaureate - humanities and social sciences

Mutrikuko institutua
09.2005 - 06.2007

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Aitor Golzarri