Aitor Golzarri
London,Hackney
Summary
Highly motivated with customer service and sales experience. Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Software tester
Freelance
London
2020.05 - 2023.12
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Enhanced testing efficiency with continuous improvement initiatives.
- Evaluated current testing procedures and suggested actionable improvements to reduce inefficiencies.
Transcriptionist
Freelance
London
2017.09 - 2023.12
- Transcribed audio files quickly and accurately, achieving set deadlines.
- Listened to and transcribed digital materials precisely for high-quality results.
- Treated sensitive information with discretion to maintain privacy and confidentiality.
Sales agent
Provisiones L.G.M
Ondarroa, Spain
2013.09 - 2017.04
- Provided customers with price information and handled financial transactions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Hotel receptionist and waiter
Maenan Abbey Hotel
Llanrwst, Conwy
2012.09 - 2013.09
- Greeted and checked-in guests promptly and professionally.
- Greeted guests and facilitated check-in and check-out procedures.
- Scheduled and made reservations for guests using hotel and management software.
- Provided guests with keys and directions to room.
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Early childhood worker
San Miguel ikastetxea
Mutriku, Spain
2010.09 - 2012.07
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Read stories and lead activities to help children build foundational learning skills.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Developed positive, trusting relationships with groups of young children.
Education
Master´s degree - Early childhood education
Ondarroako institutua
Ondarroa 2008.09 - 2010.06
Baccalaureate - humanities and social sciences
Mutrikuko institutua
Mutriku 2005.09 - 2007.06
Skills
- Honest and ethical
- Communications
- Highly professional
- Sales presentations
- Product presentations
Affiliations
- Photography
- Travel
- Music and Theatre
- Sports
Certification
Data protection course certification at Formación Laboral Comutitaria.
Labour risk prevention certification at Formación Laboral Comutitaria.
Languages
English
Fluent
Spanish
Native
Basque
Native
Timeline
Software tester
Freelance
2020.05 - 2023.12
Transcriptionist
Freelance
2017.09 - 2023.12
Sales agent
Provisiones L.G.M
2013.09 - 2017.04
Hotel receptionist and waiter
Maenan Abbey Hotel
2012.09 - 2013.09
Early childhood worker
San Miguel ikastetxea
2010.09 - 2012.07
Master´s degree - Early childhood education
Ondarroako institutua
2008.09 - 2010.06
Baccalaureate - humanities and social sciences
Mutrikuko institutua
2005.09 - 2007.06