Aiste Chughtai
New Malden,Kingston upon Thames
Summary
Highly skilled professional with time management, strategic planning, and project budgeting expertise. Demonstrates strong leadership and administration capabilities, with a proven track record in customer service and training & development. Proficient in MS Software and trilingual in English, Lithuanian, and Russian. Committed to driving innovation and achieving organisational goals through effective strategy implementation.
Overview
8
8
years of professional experience
Work History
General manager
Boilermaker London
Putney, Wandsworth
08.2024 - Current
- Increased overall operational efficiency by implementing new management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Identified new business opportunities, leading to market expansion.
- Streamlined communication processes for improved team collaboration.
Senior Supervisor
Gourmet Burger Kitchen
Kingston upon Thames
05.2020 - Current
- Managed staff rotas, planning workloads effectively and strategically
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security
- Assisted management teams to balance and reconcile daily transactions, producing accurate financial records
- Overseeing stock levels and operations.
Duty General Manager
Coppa Club
Putney
07.2023 - 04.2024
- Established and maintained strong relationships with customers to drive loyalty and increase sales
- Developed and maintained a schedule that minimized labor costs while ensuring adequate coverage during peak hours
- Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback
- Performed opening and closing duties as required by the restaurant
- Successfully managed the daily operations of a busy restaurant, resulting in a 30% increase in customer satisfaction
Receptionist
Clayton Hotel Chiswick
Chiswick
01.2019 - 01.2020
- Actioning customer requests, escalations, and communications
- Providing excellent customer service and performing administrative duties prior to handover
- Increased customer satisfaction scores by 30% by analyzing customer feedback, subsequently, formulating a strategy to address their concerns
- Responsible for the training of new and current staff, in relation to compliance, health and safety & complaint handling
- Winner of several best customer service awards
- Designed, created & implemented a marketing program to win repeat bookings, contacting previous customers about unique offers and incentives.
Receptionist-Supervisor
Residence Inn Marriott Kensington
02.2019 - 06.2019
- Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and overseeing food and beverage
- Achieved a customer satisfaction score of 95%
- Conducted self-study to master individual products and company software, increasing overall efficiency and productivity
- Won 'Employee of The Month' on several occasions
- Designed and implemented a new check-in service to collate customer information and improve marketing
- Responded to high volumes of calls and emails with calm and professionalism.
Events Manager
Class1Personell Hammersmith
01.2017 - 01.2019
- Supervised a variety of events through the agency, primarily responsible for leading and training teams of staff in delivering excellent customer service, within a highly pressurized environment and solving problems
- Supervised teams of 17+ people
- Trained 80+ staff members in a variety of skills
- Reduced carbon waste by 50% through an event organized recycling
- Assisted management identify workflow issues and implementing solutions
- Applied knowledge of hospitality to guide informed decisions leading to the optimal guest experience
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
Education
Reach Development program -
Dalata Hotel Group
NVQ Level 2, Airlines & Travel Agency -
Ealing, Hammersmith & West London College
GCSEs, English,Maths,Science -
Leyton Sixth Form College
London, ENGSkills
- Time Management
- Strategy and Innovation Training & Development
- Administration
- Trilingual in English,Lithuanian,Russian
- Customer Service
- Leadership
- Proficient in MS Software
- Strategic planning
- Project budgeting
Timeline
General manager
Boilermaker London
08.2024 - Current
Duty General Manager
Coppa Club
07.2023 - 04.2024
Senior Supervisor
Gourmet Burger Kitchen
05.2020 - Current
Receptionist-Supervisor
Residence Inn Marriott Kensington
02.2019 - 06.2019
Receptionist
Clayton Hotel Chiswick
01.2019 - 01.2020
Events Manager
Class1Personell Hammersmith
01.2017 - 01.2019
Reach Development program -
Dalata Hotel Group
NVQ Level 2, Airlines & Travel Agency -
Ealing, Hammersmith & West London College
GCSEs, English,Maths,Science -
Leyton Sixth Form College
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