Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Aissatou Niang

Customer Service Administrator
Birmingham

Summary

Dedicated and detail-oriented aspiring business administrator with a strong foundation in business principles and practices. Adept at analysing data to drive informed decision-making, I possess excellent communication and leadership skills that foster collaboration and inspire team success. A keen attention to detail and the ability to adapt to changing environments. Effectively managed multiple priorities to meet organisational goals. Proficient in various business software and tools such as Salesforce (CRM). Committed to continuous improvement and professional growth and contribute positively to a forward-thinking organization.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Administrator

Comdata Group
Gennevilliers, Ile-de-France
06.2020 - 09.2021
  • Managed over 100 inquiries daily related to products, services, and company policies through various communication channels, including email, chat, and phone, ensuring clear and timely responses as part of a collaborative team
  • Coordinated with other departments for seamless service delivery.
  • Independently handled a high volume of administrative tasks, including customer follow-ups and issue resolution, while escalating complex matters to ensure smooth operations and high service standards
  • Maintained accurate and compliant documentation in Salesforce CRM, ensuring reliability and accessibility of customer and operational records
  • Leveraged interpersonal and conflict resolution skills to address and resolve internal and external issues, fostering positive stakeholder relationships

Hospitality team member

Delaware North
London
10.2019 - 01.2020
  • Arranged special requests from customers promptly, creating positive impressions.
  • Served meals professionally, enhancing overall dining experience.
  • Ensured cleanliness of dining area for a pleasant dining experience.
  • Adhered to health and safety regulations, ensuring a safe environment for guests.
  • Processed cash and card payments promptly with the use of POS systems, minimising customer waiting times.

Trading assistant

J Sainsbury's
10.2017 - 01.2020
  • Managed stock levels, ensuring product availability and accurate pricing for optimal customer experience
  • Collaborated with suppliers and internal teams to monitor sales trends and replenish stock efficiently
  • Performed data entry for inventory management and product performance tracking
  • Ensured compliance with health and safety regulations in all areas of stock handling and storage
  • Supported administrative tasks such as scheduling, order processing, and report generation
  • Enhanced organisational and communication skills through cross-team coordination
  • Developed a keen attention to detail, crucial for maintaining accuracy in records and processes

Education

NCFE Level 2 - Principles of Business Administration

Solihull College & University centre
Birmingham

A Levels - French, Sociology

Christ the King Sixth form College
Lewisham, London
09.2015 - 06.2018

GCSEs - 6 GCSEs achieved A-C, including Maths & English

Sydenham School
Lewisham, London
09.2010 - 07.2015

Skills

Customer relations

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Languages

French
Fluent

References

References available upon request.

Timeline

Customer Service Administrator

Comdata Group
06.2020 - 09.2021

Hospitality team member

Delaware North
10.2019 - 01.2020

Trading assistant

J Sainsbury's
10.2017 - 01.2020

A Levels - French, Sociology

Christ the King Sixth form College
09.2015 - 06.2018

GCSEs - 6 GCSEs achieved A-C, including Maths & English

Sydenham School
09.2010 - 07.2015

NCFE Level 2 - Principles of Business Administration

Solihull College & University centre

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Aissatou NiangCustomer Service Administrator