Aisling Killoran
Ratoath,Co. Meath
Summary
Experienced financial services professional with over 10 years in customer service & financial services sector. Skilled in managing and nurturing customer and client relationships to drive sustained business growth. A solution-oriented problem solver with exceptional communication skills, known for being hardworking and self-motivated
Overview
13
13
years of professional experience
Work history
ICD Claims Coder
Irish Life
Dublin
06.2025 - 10.2026
- Accurately assign ICD-10 diagnostic codes to patient records based on clinical documentation.
- Review and interpret medical notes, discharge summaries, and other healthcare documentation to determine appropriate codes.
- Ensure coding compliance with internal procedures and guidelines.
- Conducted peer review and QA analysis
- Alleviated administrative burden from practitioners by taking responsibility for accurate medical coding.
Healthcare Team Manager
Sedgwick Ireland
Dublin, Ireland
11.2024 - 06.2026
- Delegated responsibilities efficiently amongst team members to ensure clients KPIs and SLAs are met.
- Conduct performance evaluations to identify areas of improvement.
- Address customer complaints promptly, ensuring customer satisfaction and retention.
- Facilitated weekly meetings to discuss progress on team cross training, objectives and concerns.
- Achieved higher team efficiency with regular training and mentoring sessions.
Travel Insurance Team Manager
Sedgwick Ireland
Dublin, Ireland
04.2024 - 10.2025
- Prioritised workload effectively across the team, resulting in timely completion of tasks.
- Conducted performance evaluations to identify areas of improvement.
- Ensure timely communication with clients regarding claim status and resolutions.
- Mentor new team members and provide ongoing professional development.
Desktop Adjuster Team Lead
Sedgwick Ireland
Dublin , Ireland
01.2023 - 04.2024
- Following my secondment to Sedgwick Australia I returned to a Team Lead position for desktop adjusters assisting on claims for Sedgwick UK carrying out the same duties.
- Additionally I served as a point of contact for escalated claims issues, resolving more complex cases and maintaining strong client relationships.
- Provided direction and mentorship to desktop adjusters, promoting professional development and continuous improvement.
Desktop Adjuster Team Lead (Fixed Term Contract)
Sedgwick Australia Pty Ltd
Melbourne, Australia
05.2022 - 12.2023
- As a Desktop Adjuster Team Lead, I oversaw a team of desktop adjusters during the aftermath of El Niños 2022, ensuring efficient and accurate processing of property insurance claims.
- Oversaw the daily operations of the claims team, ensuring timely and accurate processing of claims in accordance with company policies and procedures.
- Ensure the quality and accuracy of claims handling, conducting regular audits and reviews to maintain high standards.
Healthcare Team Manager
Sedgwick Ireland
Dublin , Ireland
01.2018 - 05.2022
- As a member of the leadership team at Sedgwick Ireland, I am dedicated to providing guidance and mentorship to both new and experienced agents, ensuring their continuous development and success
- Support the continued growth of our Healthcare client’s customer base through the development of agent’s knowledge base to provide solutions to meet complex member queries
- Support the client to identify and deliver innovative solutions to enhance customer experience for existing members
- Provide continuous training and feedback to agents in all customer facing roles to achieve the best possible quality assurance scores to ensure customers receive best in class service
- Oversee and uphold SLAs and KPIs to ensure they consistently meet client expectations
Finance Department Officer
Sedgwick Ireland
Dublin , Ireland
01.2017 - 01.2018
- As part of the finance team, it was my role to reconcile client accounts and post invoices to required systems for separate debtors
- I was required to update internal systems with financial data and process invoices
Corporate Healthcare Team Lead
Sedgwick Ireland
Dublin, Ireland
01.2015 - 01.2017
- Process and set up new corporate customer accounts on our client’s systems
- Maintain a professional and relationship with our clients’ corporate customers to ensure continuous and expansive business possibilities
- Create clear documentation to hand over the role to new emerging corporate team agents
- Delegating tasks and set deadlines for our internal team
- Discover training needs and provide coaching
Healthcare Customer Service Agent
Sedgwick Ireland
Dublin, Ireland
01.2014 - 01.2015
- Dealing with customer complaints try resolve members dissatisfaction with a satisfactory resolution
- Identifying and assessing a customer’s needs to ensure they are fulfilled
- Speaking with customers via email, live chat or on the phone
- Keeping detailed records of customer interactions and overseeing customer account details
Education
CIPD - Certification In Insurance Practice
Insurance Institute of Ireland
01.2019 -
Bachelor’s Degree - Business and Entrepreneurship
Dún Laoghaire Institute of Art, Design and Technology
09.2012 - 05.2015
Diploma - Business and Marketing
Rathmines College of Further Education
09.2010 - 05.2012
Skills
- Talent development
- Staff motivation
- Customer relationship management
- Staff performance evaluation
- Project Management
- Leadership skills
- Team Leadership
Timeline
ICD Claims Coder
Irish Life
06.2025 - 10.2026
Healthcare Team Manager
Sedgwick Ireland
11.2024 - 06.2026
Travel Insurance Team Manager
Sedgwick Ireland
04.2024 - 10.2025
Desktop Adjuster Team Lead
Sedgwick Ireland
01.2023 - 04.2024
Desktop Adjuster Team Lead (Fixed Term Contract)
Sedgwick Australia Pty Ltd
05.2022 - 12.2023
CIPD - Certification In Insurance Practice
Insurance Institute of Ireland
01.2019 -
Healthcare Team Manager
Sedgwick Ireland
01.2018 - 05.2022
Finance Department Officer
Sedgwick Ireland
01.2017 - 01.2018
Corporate Healthcare Team Lead
Sedgwick Ireland
01.2015 - 01.2017
Healthcare Customer Service Agent
Sedgwick Ireland
01.2014 - 01.2015
Bachelor’s Degree - Business and Entrepreneurship
Dún Laoghaire Institute of Art, Design and Technology
09.2012 - 05.2015
Diploma - Business and Marketing
Rathmines College of Further Education
09.2010 - 05.2012