Aisling Hannaway
Londonderry,County Derry
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Proprietor with background handling all aspects of business operations. Gifted relationship-builder, communicator and problem-solver diligent about running day-to-day activities. Offering [Number] years of progressive experience in [Industry]. Results-driven [Job Title] bringing [Number]+ years of experience in [Industry] operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Proprietor/Manager
Foyle Tuition
Derry, County Derry
2010.09 - 2017.11
- Led training for groups of professionals, helping to achieve certification in Solihull Programmes.
- Assessed programme performance to make continual course and resource improvements.
- Provided outstanding administrative support to verify successful delivery of educational deadlines.
- Developed improved resources to support department learning goals.
- Identified workforce knowledge and skill gaps to develop appropriate corrective training.
- Recognised individual training needs and designed tailored activities to meet specified development goals.
- Assisted teachers with planning, facilitating and delivering education programmes.
- Supported learners with programme-related questions and concerns to maintain educational progress.
- Built learner confidence and competence through personalised coaching to increase attainment.
- Devised education programmes to aid achievement of company objectives, values and priorities.
- Ran workshops to improve knowledge and understanding of key learning requirements.
- Maintained high-level programme quality, identifying opportunities for improvement and facilitating adjustments.
Managing Director
Smart Start Specialised Tuition Service
Derry, County Derry
2004.07 - 2010.08
- Created partnerships with parents and carers to support and improve students personal development.
- Forged positive external relationships for improved community integration.
- Deliver appropriate programs of professional development for staff.
- Promoted and safeguarded welfare of children and young people within center.
- Took lead role in managing student behaviour across school following set school policies for discipline.
- Managed teaching and learning development to better student attainment standards.
- Challenged areas of poor performance for raised teaching standards.
Special Needs Teacher (TOTD) 1 year post
St Patrick's Secondary School
Claudy, Derry City and Strabane
2003.09 - 2004.06
- Liaised with teachers and education staff to comply with Equality Act and procedures.
- Designed materials and modules to assist with teaching.
- Assigned tests and homework to gauge development.
- Provided compassionate support through effective communication and attentive listening to aid pupil wellbeing and comfort.
- Gathered resources to assist deaf or sensory processing challenged students in understanding lessons.
- Administered special education testing to determine level and capacity of students.
- Trained students imitation, repetition and step-by-step problem solving to promote memory retention.
Teacher
Thornhill College
Londonderry, County Derry
1997.09 - 2001.05
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Created comprehensive supporting resources, aiding swift progress in line with educational aspirations.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Preserved the confidentiality of student records and information at all times.
Field Sales Representative
Wholesale Newspaper Services
Londonderry, County Derry
1994.05 - 1995.01
- Cultivated positive new relationships with prospective customers across varied communication channels.
- Identified and secured new sales opportunities to consistently achieve performance targets.
- Met daily territory requirements through skilled planning and organisation.
- Engaged potential clients in project discussions to increase new business.
Box Office Assistant
Derry City council
Londonderry, County Derry
1991.07 - 1993.04
- Implemented ideas to efficiently resolve customer complaints, maintaining high levels of customer satisfaction.
- Maintained consistent accuracy of a cash register .
- Cultivated personalised customer service by fitting reservations to individual client needs, increasing positive customer feedback.
Education
Post Graduate Certificate in Education - English
Ulster University Magee
Derry 1997.09 - 1998.06
Bachelor of Arts - English and History
Nottingham Trent University
Nottingham 1988.09 - 1991.06
Skills
- Entrepreneurial skills
- Mentoring and training
- Problem solving skills
- Project budgeting
- Strategic thinking
- Change management
- Operational management
- Financial management
- Strategic networking
Timeline
Proprietor/Manager
Foyle Tuition
2010.09 - 2017.11
Managing Director
Smart Start Specialised Tuition Service
2004.07 - 2010.08
Special Needs Teacher (TOTD) 1 year post
St Patrick's Secondary School
2003.09 - 2004.06
Teacher
Thornhill College
1997.09 - 2001.05
Post Graduate Certificate in Education - English
Ulster University Magee
1997.09 - 1998.06
Field Sales Representative
Wholesale Newspaper Services
1994.05 - 1995.01
Box Office Assistant
Derry City council
1991.07 - 1993.04
Bachelor of Arts - English and History
Nottingham Trent University
1988.09 - 1991.06