Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Aisling Cooper

Belfast,Mid and East Antrim

Summary

Organised clerical team member, adaptable to the needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Savvy with multiple programs and tools to streamline work.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Open Farm Staff

STREAMVALE FARM
Belfast, Ards and North Down
10.2020 - Current
  • My role on the open farm is to interact with visitors to the farm
  • Gain knowledge of the animals and environment around me and provide a great experience to all visitors
  • In my time at the open farm I have learnt many new skills, and have aided with office and shop work.
  • Handled incoming calls and emails, directing enquiries to appropriate personnel.
  • Performed with energy and enthusiasm to fully engage audiences during the big holiday events.
  • Handled feedback well, incorporating suggestions to improve performances.
  • Improvised in front of live audiences to navigate unexpected situations.
  • Developed fun, engaging learning experiences for children of varying ages.
  • Entertained tour guests with fun props, stories and activities.
  • Maintained guest safety by running professional, organised tours.
  • Engaged schoolchildren in topics of interest by conducting fun tours.
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.

AHSS faculty ambassador

MIND YOUR MOOD
08.2022 - 01.2024
  • In this role, I plan events, facilitate events and keep up to date with ongoing activities and milestones within the university.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Displayed energy and enthusiasm in a fast-paced environment.
  • Drafted professional meeting agendas, took minutes and followed up on action items.
  • Sorted and distributed business correspondence to the correct department or staff member.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate staff members.
  • Organised tasks by level of urgency and importance to make the best use of time and resources.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Networked at industry gatherings and training events to build strong industry alliances.
  • Gathered post-event client feedback and evaluated results to inform future planning.
  • Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
  • Promoted upcoming events to drive awareness, increase attendance and support client success.
  • Negotiated contracts with clients and vendors to achieve mutually favourable agreements.
  • Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.

District Nurse Administration

Belfast Health and Social Care Trust
Belfast
01.2022 - 08.2022
  • Developed trusted rapport with patients and family members through open communication.
  • Delegated responsibilities to facilitate efficiency and maintain first-class patient care.
  • Oversaw database to maintain updated records and accuracy.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Interacted with patients professionally by phone, and email to deliver accurate service information.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Liaised with patients to resolve enquiries, appointment requests and billing questions.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Resolved issues as they arose for smooth daily management of administrative operations.
  • Quickly learnt and excelled at patient care software
  • Aided in training new members of staff


Baker

GUILT TRIP
07.2019 - 12.2019
  • My role as a Baker was to prepare the areas in the kitchen every day, Fry and fill the doughnuts for the day, maintain food hygiene levels throughout the kitchen, prepare dough to prove for the following morning, prepare orders for collection and manage kitchen stock, place orders for kitchen etc.
  • Complied with health and safety codes.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Maintained strong, cooperative working relationships with the bakery team and fellow employees.
  • Prepared exceptional pastries and desserts.
  • Mixed various ingredients to make fillings for cakes and pies.
  • Cleaned and maintained kitchen equipment and oven.
  • Monitored storage temperatures to preserve food quality.
  • Prioritised kitchen and baking workloads, utilising staff and meeting productivity requirements.

Owner

THE CAKE WAREHOUSE
08.2015 - 08.2016
  • As owner of this business, I was responsible for customer service, taking orders, managing stock levels, fulfilling orders and either local delivery of orders or sending orders out by post to be delivered
  • Managing any customer enquiries, sourcing stock, responding to any customer issues and handling them appropriately
  • Managing bank accounts and trade accounts with suppliers, ordering stock from suppliers, managing social media accounts and websites.

Owner and baker

FOR GOODNESS CAKE
03.2013 - 09.2015
  • As owner and baker of my business I had several roles, customer service was key in this business
  • Attending wedding fayres and markets, high levels of customer service was important in order to interact with potential customers and gain bookings
  • Being able to quickly recall any information the customer required, hold meetings with clients in order to finalise their designs and needs etc
  • Work to the deadline efficiently, communicate any problems with customers and find appropriate solutions
  • Other responsibilities included managing all social media promotion, cash handling, bookkeeping, event management.

Retail assistant

DUNNES STORES
11.2010 - 06.2011
  • As retail assistant my role was to attend to any customers with enquires, I was till trained also, aid customers in finding items in other stores if not available in the current store and liaising with other stores to have those items reserved for customer
  • Maintaining stock levels on the shop floor and also maintaining the tidiness of the shop floor.

Education

Bachelor of Arts - Anthropology

Queen's University Belfast
Belfast
09.2019 -

Diploma of Higher Education - Psychology, Sociology and Law

Belfast Metropolitan College
Belfast
09.2017 - 06.2019

GCSEs -

Our Lady and St Patrick's College Knock
Belfast
09.2003 - 06.2010

Skills

  • Event coordination
  • Ability to prioritize
  • Confident communicator
  • Confident telephone skills
  • Team player
  • Organised

Custom

  • We Are Pangs NI, Trustee
  • University, School Representative
  • NCT, Various roles in the parent charity

Timeline

AHSS faculty ambassador

MIND YOUR MOOD
08.2022 - 01.2024

District Nurse Administration

Belfast Health and Social Care Trust
01.2022 - 08.2022

Open Farm Staff

STREAMVALE FARM
10.2020 - Current

Bachelor of Arts - Anthropology

Queen's University Belfast
09.2019 -

Baker

GUILT TRIP
07.2019 - 12.2019

Diploma of Higher Education - Psychology, Sociology and Law

Belfast Metropolitan College
09.2017 - 06.2019

Owner

THE CAKE WAREHOUSE
08.2015 - 08.2016

Owner and baker

FOR GOODNESS CAKE
03.2013 - 09.2015

Retail assistant

DUNNES STORES
11.2010 - 06.2011

GCSEs -

Our Lady and St Patrick's College Knock
09.2003 - 06.2010

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Aisling Cooper