Aisling Condron

• Managing the communication process with tenants in rent arrears, by phone, email and letter to ensure payments are collected in line with tenancy agreements.
• Negotiating terms and conditions, payment plans and settlements.
• Reviewing and calculating debtors income and expenditure summaries.
• Updating systems to record cases of rent arrears and liaising with all parties, landlords and tenants to ensure both all are aware of agreed payment plans or next courses of action.
• Taking debit and credit card payments by phone.
• Monitoring outstanding balances and following up payments.
• Analysing financial data to identify outstanding debts and discrepancies.
• Working closely with the banking team to ensure unallocated payments are allocated correctly and in a timely manner.
• Managing lettings portfolio and completing daily arrears report.
• Creating reporting for Team Managers and Department Heads to track open cases, highlighting cases based on tenant responses.
• Arranging weekly review meetings to discuss next steps.
• Arranging door step visits for Property Managers to discuss arrears with tenants.
• Raising cases with the Housing & Property Chamber First-tier Tribunal for Scotland and attending case management discussion / court hearings.
• Serving tenants notice.
• Maintaining a high level of performance in conjunction with company KPIs.
• Ensuring SLA deadlines are met.
• Uploading relevant documentation to tenants/landlord portals.
• Providing month-end reports to include aged debt.
• Managing portfolio landlords and providing them with a monthly report for their properties.
• Acting manager during maternity leave period.
• Inducting and training new employees.

• Owning end-to-end complaint handling and resolution in line with established procedures.
• Identifying root causes of complaints through effective questioning.
• Listening actively to offer accurate information and best solution to customers needs.
• Clarifying complaints to fully understand customer issues.
• Adhering strictly to policies and procedures for continued company compliance.
• De-escalating aggressive behaviour using effective conflict resolution techniques.
• Documenting customer interactions, following company policy and procedure in all engagements.
• Handling in-person, email and mailed correspondence.
• Investigating reported issues, liaising with staff at multiple levels to obtain relevant information.
• Receiving and resolving customer complaints escalated by senior management.
• Using time-management skills to minimise complaint lifecycle and meet regulatory timelines.
• Offering personable and helpful service to exceed customer expectations and reach positive resolutions.
• Managing high-volume customer queries simultaneously through effective multitasking.
• Communicating with customers politely, promptly and professionally.
• Recording information about inquiries and complaints within internal databases.

I spent seven months living abroad because I saw it as an effective way to enhance my personal and professional development. Even though I've worked consistently from a young age, I realised I needed to expand my horizon and experience different cultures. Travelling helped me gain more confidence in speaking to new people and forging relationships. Since my experience I feel I've gained more in depth knowledge on how to interact with different people and how to build strong rapports.

Appeals Coordinator Responsibilities and Duties:

• Analyse/research/understand how a claim was processed and why it is under dispute.
• Identify/obtain all necessary medical records for any appeal which requires a clinical review.
• Leverage appropriate resources to obtain all information relevant to the claim.
• Proactively identify solutions to non-standard cases.
• Solve complex problems.
• Ensures members receive exceptional customer service.
• Plans, prioritizes, organizes and completes work to meet operational performance metrics.
• Document and communicate final determination of appeals using appropriate templates, communication processes in a timely manner to all applicable parties.
• Understand and adhere to applicable federal/state laws and regulations.
• Maintain confidentiality of member appeals information per HIPPA regulations.
• Understand and adhere to applicable documentation handling policies and regulations.
• Ensure targeted closures of 40 cases a month are reached.

Grievance Coordinator Responsibilities and Duties:

• Researching and resolving written complaints submitted by members, physicians/providers or third parties.
• Ensuring all complaints have been categorised correctly.
• Obtaining additional information / documentation required for case review.
• Investigating Enrolment, Billing, Claim and Customer Service issues as identified and communicating resolution to consumers.
• Completing necessary documentation of final grievance determination using appropriate templates.
• Communicating grievance information to members or providers and internal/external third parties within the required timeframes.
• Drafting correspondence that explains the claim resolution/outcome as well as next steps/actions for the member.
• Applying strong analytical skills and the ability of effectively interact with other departments to obtain original claims processing details.
• Identifying and resolving operational problems using defined processes, expertise, and judgment.
• Coordinating work with other team members including reviews of cases.
• Proficiently using software packages such as Microsoft Office (Word, Outlook, and Excel) and systems such as ISET, NICE, ATS, DDE, GPS, STARS, ECAA, VIEW.
• Assisted in creating and updating project documentation templates.

Department section made redundant.

• Providing high-quality customer service through the efficient answering of incoming phone calls, emails, and faxes.
• Ensuring all incoming queries are recorded appropriately.
• Investigating and resolving related issues raised by the patient or referring clinicians within the specified timeframes.
• Updating core systems and inputting data.
• Making outbound confirmation calls to patients and referring clinicians.
• Handing all complaints according to the companies' strict guidelines and ensuring ongoing communication with management always.

• Contacting debtors to assist them with their Individual Voluntary Arrangement (IVA) documentation.
• Completing annual creditor reports.
• Reviewing debtors yearly payslips and self assessments.
• Reviewing and calculating debtors income and expenditure summaries to ensure payments are being met at the agreed level.
• Running monthly financial arrears reports.
• Running daily BACS reports.
• Ensuring monthly targets are met (80 reviews).
• Ensuring SLA deadlines are met.
• Reviewing all information with a high attention to detail and levels of accuracy.
• Handling inbound customer calls, passing calls to the correct departments via switch boards system.
• Sending documentation to debtors via email and post.
• Updating in house and online systems.
• Logging and actioning inbound post and emails.
• Working daily with Microsoft word, excel and outlook and Medserv payments system.
• Applying strong communication skills both written and verbal to simplify complex issues.
• Reviewing debtors accounts on a daily basis to ensure they are not in arrears.
• Following arrears procedures if necessary and making direct contact with debtors via texts, calls and arrears / notice of breach letters to ensure accounts are brought up to date.

Claims Processor Responsibilities and Duties:

• Responsible for the accurate processing and completion of medical claims.
• Authorising appropriate payment for client's medical claims.
• Completion of tasks without review by others.
• Reporting any claims that require further review to the claim's supervisor.
• Calling and email clients and advising them in more detail how their clam was processed.
• Discussing with clients their current level of cover.
• Responsible for meeting and exceeding quality and production targets.

Sales Advisor Responsibilities and Duties:

• Making outbound calls to potential clients and taking inbound calls.
• Providing quotes over the phone and or by email to generate sales.
• Scheduling call backs with potential clients to discuss their quotes in more detail.
• Working through target lists and making sales to achieve weekly sales targets.
• Interacting with customers via live webchat, email and telephone whilst building a strong rapport.
• Inputting data onto the company's systems and following up on daily tasks that have been set on CRM.
• Supported team by demonstrating respect and willingness to help.

• Process customer orders for good in a retail environment.
• Process returns goods in a retail environment.
• Keep stock on sale at requited levels in a retail environment.
• Display stock to promote sales to customers in a retail environment.
• Help customers to choose products in a retail environment.
• Deal with customers queries and complaints in a retail environment.
• Process payments for purchases in a retail environment.
• Dress visual merchandising displays to attract customers.
• Work efficiently in a retail team.
• Give customers a positive impression of the organisation and myself.
• Understanding customer service in a retail sector.
• Understanding the retail selling process.
• Understanding how individuals and teams contribute to the effectiveness of a retail business.
• Understanding how a retail business maintains health and safety on its premises.
• Understanding retail consumer law.
• Understanding security and loss prevention in a retail business.
• Understanding the handling of customer payments in a retail business.

• Interacting with the public and providing a high standard of service.
• Ensuring stock is replenished throughout shift and refuse disposal.
• Ensuring all areas are clean and tidy and that the highest level of hygiene standard is adhered to.
• Observing all health and safety standards and ensuring they are enforced throughout shifts.
• Scanning areas every 15 minutes to ensure all areas comply with the public safety standards.
• Clearing all tables quickly and efficiently and multitasking whilst always catering to the public's needs.

• Assisted in preparation of meals to exact recipes.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
• Rotated stock to keep ingredients fresh.
• Used kitchen equipment as instructed and to safety protocols.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Took orders and portioned food for delivery to client tables.
• Observed health and hygiene standards to minimise food contamination.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Ensuring all hygiene and safety standards are adhered to
• Refuse disposal and operating mechanical dishwasher
• Till operative
• Sorting and dealing with incoming stock take.

• Visual merchandising.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Replenished stock and processed deliveries to maximise product availability.
• Adhered to charity organisation policies and procedures.

• Assisted in preparation of meals to exact recipes.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Laundry duties.
• Rotated stock to keep ingredients fresh.
• Assisting qualified chefs.
• Observed health and hygiene standards to minimise food contamination.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Sorting and dealing with stock intake.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.

• Garda vetting required.
• Interacting with children and parents.
• Working as part of the pre-school team.
• Setting up activities and assisting with supervising indoor and outdoor activities.
• Observing all health and safety standards.
• Working within the practice childcare guidelines.
• Ensuring a hygienic workplace always.
• Refuse disposal.

• Replenished salon supplies and retail ranges with excellent merchandising skills.
• Processed payments and accurately reconciled tills.
• Helped prepare clients for requested hair services.
• Served refreshments to clients with upbeat customer service style.
• Helped salon processes run smoothly through effective appointment allocation.