AISHWERYA NIRMAL
London,Essex
Summary
Customer-focused operations professional with experience at Post Office Limited, specialising in high-volume financial transactions, compliance, and branch operations. Proven ability to maintain accuracy, resolve complex customer queries, and support efficient service delivery in fast-paced environments. Demonstrates strong organisational skills and leadership potential through team support and operational responsibility.
Overview
9
9
years of professional experience
Work history
Customer service representative
Post Office Ltd.
London
2024.06 - Current
- Process high-volume financial transactions; support branch operations; verify customer documentation; resolve customer enquiries; maintain accuracy in cash handling and till balancing; support customer flow and service delivery.
- Trained new hires for improved productivity and efficiency on the job floor.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Graphic Designer & Online Business Owner
Aishaartistry
2023.05 - 2026.06
- Create branding materials and manage client projects and relationships.
Marketing Manager (Freelance)
M&S; Legal Limited
2024.07 - 2026.02
- Manage digital marketing activities, customer engagement, client communications, and promotional campaigns.
- Managed social media campaigns to increase online presence.
- Enhanced brand awareness by devising creative promotional activities.
- Identified new customer segments and target audiences to expand reach.
Resident healthcare assistant
Sanctuary Care
Chadwell Heath, Barking and Dagenham
2023.11 - 2024.06
- Supported residents, maintained records, and worked effectively within a team.
- Improved quality of care for patients with dementia through tailored activities and interactions.
- Enhanced patient comfort by providing assistance in personal hygiene and daily living tasks.
- Helped serve meals, ensuring dietary requirements were met for each resident.
Tutor
Aisha Academy
, India
2020.07 - 2023.08
- Delivered personalised tutoring and monitored student progress.
- Conducted one-on-one sessions for personalised attention to each student's needs.
- Improved academic performance through targeted tutoring sessions focused on trouble areas.
- Offered homework assistance, bolstering understanding of classroom topics.
- Planned lessons to target subject weaknesses and build skills within strengths.
Guest Relations Officer
The Diet Saga
, India
2017.07 - 2018.06
- Oversaw front-desk operations, coordinating appointments, processing payments, and addressing customer enquiries to enhance guest experience.
- Executed front of house duties, providing warm and professional service to create a welcoming environment for guests.
- Facilitated phone communications, ensuring clear information flow and prompt responses to client needs.
- Maintained accurate and up-to-date records for smooth handovers.
- Completed data entry tasks whilst adhering to strict deadlines.
- Tracked changes in patients' conditions whilst implementing dietetic interventions accordingly.
- Maintained up-to-date knowledge about latest nutritional research, advancing professional development.
Education
MSc - Management
Bloomsbury Institute
LondonMSc - Biotechnology
Punjab University
IndiaBSc - Medical
Punjab University
IndiaSkills
- Customer service
- Customer Query Resolution
- Banking & Bill Payment Services
- Cash handling
- Till reconciliation
- Branch Operations Support
- Documentation & Record Keeping
- Administrative Support
- Microsoft Office
- Problem solving
- Team Support & Collaboration
- Identity compliance
LANGUAGES
English
Hindi
Punjabi
Accomplishments
1. Radio Presenter
Bloomsbury Institute, London
Volunteered as a radio presenter at Bloomsbury Institute, where I Utilized my communication and public speaking skills to connect with listeners and deliver compelling content. Successfully completed one radio recording, contributing to the enrichment of the community through informative and entertaining programming."
2. Visitor
HR Technologies, UK
On April 17, 2024, I had the opportunity to attend the HR technologies exhibition and conference in London. The event showcased the latest trends and innovations in HR technology, with multiple companies displaying their products and services. I enjoyed exploring the exhibition and learning about the various solutions available to help businesses manage their human resources more effectively.
The conference also offered a range of complimentary food and drinks options, which were a welcome addition to the day's events. I had the chance to sample some delicious dishes and network with other attendees while enjoying the refreshments.
3. Photographer
Bloomsbury Institute, London
Empowered by knowledge, inspired by passion! 🌟 Grateful for the enlightening seminar on women entrepreneurship at Bloomsbury Institute, courtesy of BAM. Special thanks to Dr. Pooja Gupta for her invaluable guidance and the opportunity to capture the essence of the event! Honored to have shared the stage with these incredible speakers at the Bloomsbury Institute seminar on women entrepreneurship. Each one brought a unique perspective and wealth of experience to the table, inspiring us all to dream bigger and reach higher!
4. Research Participant
Meta, London
Timeline
Marketing Manager (Freelance)
M&S; Legal Limited
2024.07 - 2026.02
Customer service representative
Post Office Ltd.
2024.06 - Current
Resident healthcare assistant
Sanctuary Care
2023.11 - 2024.06
Graphic Designer & Online Business Owner
Aishaartistry
2023.05 - 2026.06
Tutor
Aisha Academy
2020.07 - 2023.08
Guest Relations Officer
The Diet Saga
2017.07 - 2018.06
MSc - Management
Bloomsbury Institute
MSc - Biotechnology
Punjab University
BSc - Medical
Punjab University