Summary
Overview
Work history
Education
Skills
Accomplishments
Referee
Timeline
Generic

Aishat Wahab

United Kingdom

Summary

Accomplished finance professional with expertise in financial analysis and reporting, risk management, and internal controls. Demonstrates proficiency in accounts receivable, reconciliation, payroll, and bookkeeping. Skilled in investment and trend analysis, budgeting, forecasting, and people management. Adept at problem-solving and process improvement with a strong focus on customer service and stakeholder engagement. Proficient in Microsoft Office Suite, email management systems, and live chat support tools. Committed to leveraging communication skills, active listening, empathy, patience, multitasking abilities, and record management accuracy to drive organisational success.

Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.

Overview

5
5
years of professional experience
2024
2024
years of post-secondary education

Work history

Finance Assistant

Lai Security & Investigation Services
04.2018 - 08.2022
  • Maintained accurate financial records through reconciliations and data entry.
  • Processed invoices, obtained approvals, and ensured supplier payments were timely.
  • Supported external audits with accurate documentation and reporting.
  • Prepared monthly, quarterly, and annual financial statements for management review.
  • Produced payroll reports, identified discrepancies, and corrected payroll errors.
  • Developed budget forecasts and reported variances to improve financial planning.

Customer Service Associate

Lai Security & Investigation Services
07.2017 - 03.2018
  • Achieved 95% customer satisfaction by resolving complaints and queries promptly.
  • Handled 50+ client interactions daily across phone, email, and live chat platforms.
  • Translated technical service issues into simple, clear guidance for customers.
  • Collaborated with product and technical teams to resolve complex customer concerns.
  • Maintained and updated customer databases in compliance with confidentiality standards.
  • Suggested service improvements that enhanced customer satisfaction and efficiency.
  • Assisted customers in understanding financial products and pension options, simplifying complex terms into clear guidance.
  • Handled sensitive and confidential enquiries with professionalism, ensuring trust and compliance with data protection.
  • Proactively identified customer needs and recommended suitable solutions, improving customer retention and loyalty.
  • Collaborated with cross-functional teams to resolve service escalations and improve end-to-end customer journeys.
  • Monitored customer feedback trends and provided actionable insights that contributed to continuous service improvements.
  • Delivered personalised support to vulnerable or high-priority customers, ensuring fair treatment and positive outcomes.

Education

B.Sc. - Economics

Olabisi Onabanjo University

Skills

  • Financial Analysis & Reporting
  • Risk Management & Internal Controls
  • Accounts Receivable & Reconciliation
  • Payroll & Bookkeeping
  • Investment & Trend Analysis
  • Budgeting & Forecasting
  • People & Team Management
  • Problem Solving & Process Improvement
  • Customer Service & Stakeholder Engagement
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Email Management Systems
  • Live Chat Support Tools
  • Communication Skills
  • Problem-Solving
  • Active Listening
  • Empathy and Patience
  • Multitasking
  • Record Management and Accuracy

Accomplishments

  • Increased company revenue by 10% in Q2 2022 through effective financial strategies.
  • Developed KPIs to monitor sales and successfully reduced operational costs by 20%.
  • Conducted data flow and market analysis, driving a 25% growth in sales.
  • Controlled attrition by engaging key influencers within the workforce.
  • Recovered hundreds of millions in unrecorded receivables through reconciliation processes.

Referee

Available on Request

Timeline

Finance Assistant

Lai Security & Investigation Services
04.2018 - 08.2022

Customer Service Associate

Lai Security & Investigation Services
07.2017 - 03.2018

B.Sc. - Economics

Olabisi Onabanjo University
Aishat Wahab