Aishah Mughal
Southall
Summary
Personable with strong ability to connect with customers and provide tailored solutions, demonstrating excellent communication and problem-solving skills. Proven track record in managing customer interactions and resolving issues with positive attitude. I am committed to enhancing customer satisfaction and driving business growth through dedicated service and support whilst growing my own knowledge and experience.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Customer Advisor
B&Q, Chiswick
Chiswick
2018.11 - 2021.01
- Provided excellent customer service in-store and over the phone
- Processed orders, handled enquiries, and supported multiple departments
- Maintained stock levels and ensured shelves were well presented
- Attended voluntary and compulsory training to improve my performance at work
Customer Service & Administration
Various Temp Roles
2018.06 - 2018.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Sales Executive
Rolex Boutique, Terminal 2 Heathrow
Heathrow
2016.12 - 2018.05
- Delivered exceptional face-to-face service to high-end clientele
- Managed sales transactions, VAT processes, and aftercare
- Maintained store appearance, arranged displays, and tracked stock
- Coordinated future appointments and personalized client experiences
- Handled sales documentation and administrative tasks
Teaching Assistant
Stockley Academy
2017.09 - 2018.01
- Supported students with learning difficulties
- Assisted with lesson planning, materials, and one-on-one tuition
- Created tailored resources such as worksheets and booklets
Customer Assistant
First Rate Exchange Services, Brentford
Brentford
2016.06 - 2016.09
- Managed daily phone-based customer support
- Assisted Post Office partners and resolved online order issues
- Used initiative to ensure customer satisfaction
Fleet Advisor
Cabmate, Hayes
Hayes
2016.02 - 2016.05
- Processed daily car bookings, inspections, and documentation
- Used Prohire system for record-keeping and uploads
- Promoted services from the Uber office and handled queries
Customer Service Advisor (Apprenticeship)
BSI, Chiswick
Chiswick
2013.07 - 2015.08
- Handled calls and emails, customer data updates, and reporting
- Supported staff interviews and training
- Participated in meetings and cross-departmental collaboration
- Attended professional development seminars and training
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Admin Assistant (Apprenticeship)
Exchange Group, Chiswick
Chiswick
2012.05 - 2013.05
- Delivered front-line support to learners and staff
- Maintained databases and processed exam bookings
- Handled confidential documents and supported events
Education
BTEC Level 3 - Customer Service Apprenticeship
BSI
2013.07 - 2014.07
BTEC Level 2 - Business & Administration Apprenticeship
Exchange Group
2012.05 - 2013.05
BTEC Level 1 - Creative Media
West Thames College
2010.09 - 2011.07
GCSEs - English, Maths, Science, Business, Textiles, Religious Studies
Featherstone High School
2004.09 - 2009.07
Skills
- Excellent verbal and written communication, including live chat
- Fluent in English, Urdu, and Punjabi
- Proficient in Microsoft Office (Word, PowerPoint), touch typing
- Experience with SAP, Salesforce, Prohire, CRM, Fractals, and FX
- Team supervision and training experience
- Rolex, ABEX, and Colours Insight training
- Plenty of experience with customers and customer related situations
References
Available upon request.
Hobbies and Interests
Creative and hands-on, I enjoy drawing, theatre acting, photography, tailoring, and makeup artistry. I also do henna design and have a keen interest in DIY, which adds a practical skillset to my creative strengths.
Timeline
Customer Advisor
B&Q, Chiswick
2018.11 - 2021.01
Customer Service & Administration
Various Temp Roles
2018.06 - 2018.09
Teaching Assistant
Stockley Academy
2017.09 - 2018.01
Sales Executive
Rolex Boutique, Terminal 2 Heathrow
2016.12 - 2018.05
Customer Assistant
First Rate Exchange Services, Brentford
2016.06 - 2016.09
Fleet Advisor
Cabmate, Hayes
2016.02 - 2016.05
Customer Service Advisor (Apprenticeship)
BSI, Chiswick
2013.07 - 2015.08
BTEC Level 3 - Customer Service Apprenticeship
BSI
2013.07 - 2014.07
Admin Assistant (Apprenticeship)
Exchange Group, Chiswick
2012.05 - 2013.05
BTEC Level 2 - Business & Administration Apprenticeship
Exchange Group
2012.05 - 2013.05
BTEC Level 1 - Creative Media
West Thames College
2010.09 - 2011.07
GCSEs - English, Maths, Science, Business, Textiles, Religious Studies
Featherstone High School
2004.09 - 2009.07