Aishah Bibi
Birmingham ,West midlands
Summary
Versatile professional with expertise in customer relationship building, team leadership, and problem-solving. Demonstrates strong written and verbal communication skills, attention to detail, and resilience in high-pressure environments. Proficient in helpdesk operations, financial reporting, project management, and data analysis, with a solid understanding of GDPR regulations. Adept at conflict resolution, quality assurance, and fostering team collaboration while maintaining a focus on delivering exceptional results. Career aspirations include leveraging creative thinking and emotional intelligence to drive innovative solutions and enhance organisational success.
Overview
7
7
years of professional experience
5912
5912
years of post-secondary education
Work history
Financial Crime Investigator
Lloyds Bank
Birmingham, West Midlands
01.2023 - 01.2025
- Conducted thorough risk assessments prior to field work, ensuring compliance with regulations.
- Demonstrated high integrity when handling sensitive information during investigations.
- Coordinated effectively with investigators to execute complex cases efficiently.
- Applied critical thinking for data analysis, identifying patterns and trends.
- Utilised advanced technological tools to enhance digital investigations.
- Maintained accuracy in reporting while working under pressure and attention to detail.
- Scoured extensive datasets to extract relevant information and advance lines of enquiry.
Care Worker
Ave Maria
Birmingham, West Midlands
07.2020 - 12.2022
- Provided emotional support to patients, improved mental well-being.
- Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
- Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
Construction Placement Student
Balfour Beatty
Birmingham, West Midlands
01.2021 - 05.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Administrator
Floortex UK
Birmingham, West Midlands
01.2018 - 08.2019
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Facilitated internal communications with clear and concise memos and bulletins.
Education
Bachelor of Science - Construction Management
BCU
Birmingham 09/2022 - 06/2024
Level 3 Extended Diploma - Construction and the Built Environment
City College
Birmingham 01/2019 - 06/2022
7 GCSEs - Including A* in English Language, B in Mathematics & Science.
Huda Private School
Birmingham 09/2010 - 06/2015
Master of Science - Construction Project Management
BCU
Birmingam 2024 - 2025
Skills
- Strong written communication
- Telephone manners
- Time-Management prowess
- Empathy understanding
- Helpdesk operations
- Resilience to stressful situations
- Cash handling
- Problem-solving
- Team Leadership
- Product knowledge
- Knowledge of gdpr regulations
- Team player
- Attention to Detail
- Financial reporting
- Project Management
- Written and verbal communication
- Reporting and documentation
- Leadership skills
- Interpersonal communication
- Conflict Resolution
- Quality Assurance
- Microsoft Office Suite
- Customer relationship building
- Data analysis
- Creative thinking
- Emotional intelligence
- Negotiation
Timeline
Master of Science - Construction Project Management
BCU
2024 - 2025
Financial Crime Investigator
Lloyds Bank
01.2023 - 01.2025
Construction Placement Student
Balfour Beatty
01.2021 - 05.2022
Care Worker
Ave Maria
07.2020 - 12.2022
Administrator
Floortex UK
01.2018 - 08.2019
Bachelor of Science - Construction Management
BCU
09/2022 - 06/2024
Level 3 Extended Diploma - Construction and the Built Environment
City College
01/2019 - 06/2022
7 GCSEs - Including A* in English Language, B in Mathematics & Science.
Huda Private School
09/2010 - 06/2015
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