Aisha Sufi
Leicester
Summary
A highly motivated and proactive professional with exceptional organisational and time management skills. Demonstrates a strong ability in team and coaching leadership, coupled with an engaging leadership style that fosters employee management and performance development planning. Focussed on leading, training and empowering teams with an aptitude for recognising and developing talent.
Overview
21
21
years of professional experience
Work history
Deputy Operations Manager
DHU
LLR
06.2023 - Current
- Managed operational functions for clinical and non-clinical teams, enhancing patient safety initiatives.
- Ensured compliance with DHU policies and legislative requirements through policy implementation.
- Proactively managed staffing needs within DHU Operations and Clinical Services to optimise resource allocation.
- Directed recruitment efforts, performance evaluations, and resolution of employment-related matters.
- Handled complaints in line with organisational procedures, ensuring timely resolutions.
- Monitored workplace safety measures to reduce incidents and maintain a secure environment.
- Reviewed operational reports regularly, identifying opportunities for service enhancement.
- Facilitated collaboration across departments to streamline operations strategies.
Network Team Manager
The AA
Melton Mowbray
01.2023 - 06.2023
- Manage and develop network team members to ensure performance and resourcing targets are met
- Ensure all new garages are onboarded efficiently and within the targeted timescale, including account setups and Unity training
- Co-ordinate field based auditor activity who carry out audits across the UK on the network and for external customers
- Plan and manage the completion of all audits, including external customer audits, against target
- Monitor ECP compliance to deliver maximum spend share and parts penetration
- Resolve all issues and complaints raised from either operation or the network
- Work with Operations, Sales and IT to ensure Prestige achieves the maximum efficiency, growth and profitability from the day to day operation
- Manage the relationship with certain key external customers
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Coordinated with various departments for seamless workflow.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
Customer Experience Manager
Sainsbury's
Leicester
02.2022 - 01.2023
- Leading a team (70 individuals) who serve the customers in the store and petrol station
- Manage and coach colleagues on providing a brilliant service to customers and together drive sales for the store
- Trained staff on operating procedures and company services. Identifying individual development needs with appropriate training
- Managing team members through the appropriate policies and processes, including performance, absence and disciplinary actions in collaboration with HR
- Completing a store walk to ensure 'fit to trade'
- Ensured visually appealing, effective product displays using proven experience in visual merchandising
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest
- Oversaw inventory tracking, management and counts, maintaining accurate stock records
- Scheduled staff effectively to meet customer service needs
- Ensuring timecards are completed to allow colleagues to be paid
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results
- Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security
Business Telephone Banking Team Manager
HSBC
Leicester
08.2011 - 02.2022
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Monitor team performance and report on metrics
- Discover training needs and provide tailored coaching
- Conduct monthly, quarterly and yearly performance and behaviour reviews
- Recognise high performance and reward accomplishments
- Managing team members through the appropriate policies and processes, including performance, absence and disciplinary actions in collaboration with HR
- Listen to team members feedback and resolve any issues or conflicts
- Encourage team building activities
- Delegating tasks to team members
Commercial Associate Senior
HSBC
Leicester
08.2010 - 08.2011
- Leadership and motivation of the team to meet daily targets
- Occasional call monitoring
- Covering team manager role when required
- End of day performance email updates
- Organisation and upkeep of team folders
- Manage supervisor escalations efficiently
Commercial Associate
HSBC
Leicester
08.2009 - 08.2010
- Looking after business customers needs from lending through to supporting them with their everyday banking queries
- Identify customer's needs, clarify information, research every issue and provide solutions and or alternatives
- Seize opportunities to upsell products and services when they arise
- Meet personal and team qualitative and quantitative targets
Commercial Service and Sales Representative
HSBC
Leicester
03.2008 - 08.2009
- Making effective customer contact through inbound channels as required, to proactively broaden and deepen relationships with business customers through identifying opportunities to meet customer requirements
- Recognising opportunities for cross sales and promoting relevant bank solutions
- Fully analysing, investigating and resolving customer enquiries within area of responsibility to the customer's satisfaction
Pharmacy Assistant (Work Experience)
Alliance Pharmacy
Leicester
08.2006 - 09.2006
- Responding to telephone and face to face enquiries of a routine nature from patients, their representatives and a wide range of staff groups
- Kept pharmacy counter and related areas clean, neat and organised
- Using dispensary and stores computer systems to generate stock list and labels
- Answered telephones and provided information about order status, shop hours and pharmacy procedures
- Maintained confidential patient records in line with data protection laws
- Merchandised counters with attractive displays to increase pharmacy sales
Teacher's Assistant (Work Experience)
Uplands Infants Primary
Leicester
08.2005 - 09.2005
- Setting up equipment and getting classroom ready for lessons
- Minimised distraction by creating and maintaining a clean, safe and organised classroom
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom
- Ensured achievement of learning goals, providing detailed and regular feedback to teachers on student progress
- Helping with the assessment of pupils' progress
- Helping children who need extra support to complete tasks
- Listening to children read, reading to them or telling them stories
- Supporting teachers in managing class behaviour
Salon Assistant (Work Experience)
Aesthetics Hair and Beauty Salon
Leicester
08.2004 - 09.2004
- Helped prepare clients for requested hair services
- Massaged clients' scalps during shampoos
- Assisting senior colleagues to deliver salon services
- Responded to high-volume phone enquiries
- Processed payments and accurately reconciled tills
- Served refreshments to clients with upbeat customer service style
- Replenished salon supplies and retail ranges with excellent merchandising skills
Education
GCSE -
Regent College
LeicesterSkills
- Effective organisational and excellent time management skills
- Highly motivated and proactive in approach
- Team and Coaching Leadership
- Employee management and engaging leadership style
- Exceptional communicator
- Performance development planning
- First Aid Certificate – updated annually
References
References are available upon request
Timeline
Deputy Operations Manager
DHU
06.2023 - Current
Network Team Manager
The AA
01.2023 - 06.2023
Customer Experience Manager
Sainsbury's
02.2022 - 01.2023
Business Telephone Banking Team Manager
HSBC
08.2011 - 02.2022
Commercial Associate Senior
HSBC
08.2010 - 08.2011
Commercial Associate
HSBC
08.2009 - 08.2010
Commercial Service and Sales Representative
HSBC
03.2008 - 08.2009
Pharmacy Assistant (Work Experience)
Alliance Pharmacy
08.2006 - 09.2006
Teacher's Assistant (Work Experience)
Uplands Infants Primary
08.2005 - 09.2005
Salon Assistant (Work Experience)
Aesthetics Hair and Beauty Salon
08.2004 - 09.2004
GCSE -
Regent College
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