AISHA SHAH
Harrow,Middlesex
Summary
Dynamic and results-driven professional with a strong foundation in leadership and teamwork, complemented by exceptional interpersonal communication skills. Demonstrates adaptability and flexibility in diverse environments, ensuring customer service excellence through effective decision making and persuasion. Proficient in conflict resolution strategies, active listening, and critical thinking, with a creative approach to problem-solving. Self-disciplined and motivated, possessing IT proficiency and time management expertise to drive success in any role.
Overview
15
15
years of professional experience
Work history
Aesthetic Therapist
Laser Clinic Expert Limited
Harrow, Middlesex
08.2024 - Current
- Facilitated seamless care delivery by ensuring patient safety and comfort.
- Conducted comprehensive consultations, evaluating treatment options' benefits and risks.
- Formulated appropriate treatment plans aligned with patients' individual requirements.
- Provided assistance to medical staff during various aesthetic procedures.
- Recognised limitations in treatment and referred patients to specialists as necessary.
- Engaged in clinic events, showcasing both established and innovative treatments.
- Informed clients about available services, enhancing overall participation.
Aesthetic Therapist
Laser Clinics UK Limited
Harrow, Middlesex
09.2022 - 07.2024
- Ensured patient safety and comfort, facilitating seamless care delivery.
- Conducted detailed consultations, assessing benefits and risks of treatment options.
- Determined suitable treatment plans for patients based on individual needs.
- Assisted medical staff by providing support during various aesthetic procedures.
- Identified limitations and referred patients to specialists for complex cases.
- Participated in clinic events, presenting both established and new treatments.
- Educated clients on available services, promoting overall engagement.
- Maintained high standards of customer service and accurate treatment documentation.
Retail Beauty Manager
Blink Brow Bar Limited (BBB Ltd)
Hendon, Barnet
07.2010 - 07.2022
- Oversaw full retail and beauty management, ensuring high standards of service delivery.
- Handled appointment scheduling via phone, processing cash and credit transactions accurately.
- Organised and merchandised store for easy navigation and aesthetic appeal.
- Provided various beauty treatments including eyebrow threading, waxing, and massages.
- Managed inventory by reordering products to maintain stock availability.
- Led department activities through staff management and performance evaluation.
- Maintained a safe, secure, and compliant work environment for all employees.
- Coached and trained staff to enhance skills and productivity across the team.
Education
NVQ Level 4 - Laser & Light Treatments for Hair Reduction
VTCT
NVQ Level 3 - Beauty Therapy & Health and Safety
VTCT
NVQ Level 2 - Beauty Therapy
VTCT
NVQ Level 2 - Infection Control (Covid-19) for Beauty Therapy & Nail Services
VTCT (ITEC)
NVQ Level 2 - Customer Service
VTCT
BCom - Human Resources Management, Business Management, Business Organisation, Accounting in Theory and Advanced Accounting Level 2, Organisation of Commerce, Elements of Accounts and Gujarati
Skills
- Leadership and teamwork
- Interpersonal communication
- Adaptability and flexibility
- Customer service excellence
- Decision making and persuasion
- Conflict resolution strategies
- Active listening skills
- Critical thinking and creativity
- Self-discipline and motivation
- IT proficiency
- Time management expertise
Languages
English
Upper intermediate
Gujarati
Native
Hindi
Native
Custom
Both written and verbal references are available upon request
Timeline
Aesthetic Therapist
Laser Clinic Expert Limited
08.2024 - Current
Aesthetic Therapist
Laser Clinics UK Limited
09.2022 - 07.2024
Retail Beauty Manager
Blink Brow Bar Limited (BBB Ltd)
07.2010 - 07.2022
BCom - Human Resources Management, Business Management, Business Organisation, Accounting in Theory and Advanced Accounting Level 2, Organisation of Commerce, Elements of Accounts and Gujarati
NVQ Level 4 - Laser & Light Treatments for Hair Reduction
VTCT
NVQ Level 3 - Beauty Therapy & Health and Safety
VTCT
NVQ Level 2 - Beauty Therapy
VTCT
NVQ Level 2 - Infection Control (Covid-19) for Beauty Therapy & Nail Services
VTCT (ITEC)
NVQ Level 2 - Customer Service
VTCT
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