Aisha Omar
Basildon,Essex
Summary
Accomplished Customer Service Representative of two years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Key Responsivities
. Manage large amounts of incoming phone calls.
. Identify and assess customers' needs to achieve satisfaction
. Take extra mile to engage customers.
. Provide accurate, valid, and complete information by using right methods / tools.
. Handle customer complaints.
Key Achievements
. Solved a customer complain by proving him with information he need and by giving him good news for his garage offer.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Technical Officer Facilities Management.
Basildon Borough Council.
Basildon, Essex
11.2022 - Current
- Organised and monitored all technical activity for two projects in 2023 and ensured compliance with all objectives.
- Controlled milk, coffee and sugar expenses in monitoring and emphasizing, meeting budget requirements.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Responded to building emergencies efficiently and managed fire doors repairs within 30 minute timeframe.
Business Support Officer
Basildon Borough Council
Basildon, Essex
03.2022 - 11.2023
- Documented, analysed and modelled financial data for use in business planning.
- Prepared meeting materials, set up conference rooms and took notes.
- Communicated policy changes and business priorities to streamline office team tasks.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Built good work relations, interacting with teams across the organization.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Updated office management on team's activities and progress at weekly meetings.
- Identified skills gaps and arranged relevant training to upskill clerical team. for example; IT skills ( MS Word, Excel, Outlook and CADCOP System. )
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Maintained smooth back-office functions to promote efficient business operations.
- Customer focused organisation, being able to deal with multiple priorities and deliver on time.
Housing Choice ( Voids & Garages )
Basildon Borough Council
Basildon, Essex
09.2021 - 03.2022
- Attended regular training and supervision workshops for improved service user support. for example; Customer focus, Customer Satisfaction, skills and targets, Issue resolution.
- Managing and completing daily office responsibilities.
- Used assessment findings to action necessary care plan adaptations.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Maintained confidential data and records documentation in line with data protection regulations, Fraud awareness, Code of Conduct, Data protection, Anti money Laundering, and GDPR.
- Developed and championed accessible, practical solutions for recurring problems faced by service users
- Dealt with vulnerable and angry customers.
- Developed organising skills to get work done on time.
- Following company's standard policies and procedures whilst carrying out duties.
Education
GCSEs - Certificate
South Essex College
Grays, Thurrock 09.2019 - 05.2021
Skills
- Organization and Time Management
- Decision-Making
- MS Office
- Data Entry
- Flexible and Adaptable
- Communication Skills
- Analytical and Critical Thinking
- Problem-Solving
- Attention to Detail
- Active Listening
- Customer care
- Customer experience
- Adaptability
- Record maintenance
- Data confidentiality
- Microsoft Office Suite
- Product development
Timeline
Technical Officer Facilities Management.
Basildon Borough Council.
11.2022 - Current
Business Support Officer
Basildon Borough Council
03.2022 - 11.2023
Housing Choice ( Voids & Garages )
Basildon Borough Council
09.2021 - 03.2022
GCSEs - Certificate
South Essex College
09.2019 - 05.2021
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