Aisha Mubunga
Kampala
Summary
Assistant manager with leadership and organisational strengths, supporting daily operations and team performance. Manage staff scheduling, workflows, and service standards to improve customer satisfaction. Streamline processes to raise productivity and maintain consistent, quality service outcomes.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Assistant Manager
Thee Unnamed Band
01.2025 - 01.2026
- Managed social media platforms by publishing engaging content for community interaction.
- Compiled customer feedback for analysis to support performance improvements.
- Contributed ideas during brainstorming sessions for creative marketing initiatives.
- Coordinated with external agencies to produce marketing materials matching brand guidelines.
- Provided administrative support to the marketing department to streamline daily operations.
- Ran tactical social media advertising to expand target market reach.
- Reviewed sales data to forecast market trends and adjust strategies.
Manager
Advanced Exterior Kleaning Solutions
Kampala
01.2019 - 01.2025
- .
- Addressed client complaints and feedback, taking corrective action to uphold customer satisfaction and service excellence.
- Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
- Negotiated with suppliers to secure cost-effective prices for cleaning materials, effectively managing budget.
- Audited work and customer service processes to identify improvement areas.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Trained new employees on procedures, cleaning agents and COVID-19 protocols.
- Supervised and observed team activities, offering praise and constructive feedback.
Customer Advisor
David Textiles
Kampala
01.2018 - 01.2019
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Trained and mentored employees to maximise team performance.
- Assumed extra responsibilities to support team objectives. to aid team success.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Certificate -
YMCA
Kampala01-2023
UACE -
Tropical High School
Kampala01-2020
UCE -
Kampala High School
Kampala01-2018
PLE -
Infant Preparatory School
01-2013
Skills
- Inventory management
- Schedule coordination
- Customer service and care
- Team supervision and development
- Decision-making
- Problem solving
- Risk assessment
- Negotiation skills
- Proactive approach
- Effective communication
- Leadership abilities
- Self-motivation
- Leadership
- Self-motivated
LANGUAGES SPOKEN
English
Proficient
C2
Swahili
Proficient
C2
Luganda
Proficient
C2
Rutoro
Proficient
C2
REFEREES:
Sharon Matovu- 0750610163
Alivin Muhumuza - CEO Of Advanced Exterior Kleaning Solutions - 0752782380
Mary - 0758035290
INTERESTS AND HOBBIES
Travel and adventure
Charity
Content Creation
Music & Film
Gym
Novels
Timeline
Assistant Manager
Thee Unnamed Band
01.2025 - 01.2026
Manager
Advanced Exterior Kleaning Solutions
01.2019 - 01.2025
Customer Advisor
David Textiles
01.2018 - 01.2019
Certificate -
YMCA
UACE -
Tropical High School
UCE -
Kampala High School
PLE -
Infant Preparatory School