Aisha Hyams

• Generated paperwork to ensure accurate input of employee details.

Liaised with dealerships to verify quotations and specifications.

• Managed complex order cases, ensuring timely processing to minimise queues.
• Trained new starters on procedures to enhance operational efficiency.
• Served as primary contact for team issues and driver complaints.
• Coordinated with departments to resolve case-related issues effectively.
• Assumed responsibility for senior tasks, including Lease Link notes and RFOs.
• Proposed ideas to improve team processes and departmental efficiency.

• Processing client referrals from receipt of information through to appointments
• Securely transferring files using WeTransfer and Dropbox
• Liaising with hospitals, GP surgeries, Consultant Specialists, and clients
• Entering information and data accurately

• Supporting the team by dealing with any problems they have day to day.
• Delegating work to make sure team objectives and deadlines are met.
• Booking appointments via telephone for patients and dealing with their queries in a fast paced environment.
• Liaising with other departments to sort out any issues that have been raised.
• Booking patient’s procedures and sending out relevant paperwork.
• Diary management of consultant’s theatre schedules
• Delegating emails out to the team and responding to any complaints via email or telephone.
• Dealing with confidential patient files and making sure all data is accurate within them

• Daily processing RFQs on internal systems and ensuring all RFQs are quoted within the stipulated timeline.
• Liaising with suppliers/manufacturers to identify the best pricing for materials via telephone or emails.
• Researching new products and identifying new suppliers.
• Handling large pricing exercises for mining companies.
• Making sure suppliers meet delivery dates set.