Aisha Hussain
Swadlincote
Summary
ICT security officer with extensive expertise in information security, cyber security compliance, and risk management. Responsible for leading incident response, audit management, vulnerability remediation, and penetration testing initiatives. Collaborates with senior management to implement security strategies, ensure regulatory compliance, and enhance cyber security frameworks and controls.
Overview
8
8
years of professional experience
Work History
ICT Security Officer
North West Leicestershire District Council
06.2026 - Current
- Manage IT security governance processes and approve projects for policy compliance.
- Investigate breaches and mitigate damage through incident response exercises.
- Handle day-to-day security incidents with service desk and infrastructure teams.
- Implement new security products, including Microsoft 365 Purview sensitivity labels.
- Implement data loss prevention using Intune security configurations.
- Conduct IT health checks, perform remediations, and renew security accreditations.
- Conduct vulnerability management, perform remediations, and renew security accreditations.
- Perform security audits, system access reviews, and compliance gap assessments.
- Keep current with security technologies and deliver ongoing staff training.
- Monitor networks, firewalls, systems, and security appliances with escalations.
- Raise awareness of emerging cyber threats across organisation, staff, and members.
- Develop and maintain IT security policies and procedures with action plans.
ICT Business Support Analyst (Contract)
North West Leicestershire District Council
10.2025 - Current
- 1st, 2nd & 3rd line support for 500+ users within SLA.
- Logging, monitoring and resolving service desk tickets (ITIL aligned).
- Installing, configuring and testing hardware, software and mobile devices.
- Daily operational tasks including backups, restores and system checks.
- Diagnosing Windows 10/11, Office 365 and device issues.
- Supporting remote/home workers and providing onsite assistance.
- Liaising with suppliers and internal ICT teams to resolve issues.
- Maintaining high communication standards and user satisfaction.
IT Support Analyst
Amazon
Nottingham
03.2025 - 06.2025
- Troubleshot hardware and software issues via phone, email and onsite.
- Maintained antivirus and endpoint security tools.
- Installed and configured systems with minimal disruption.
- Used remote access tools to resolve incidents.
- Managed server backups and technical documentation.
IT Operations Specialist - EMEA
Trelleborg Antivibration Solutions
09.2023 - 02.2025
- Deployed and secured Windows 10/11 systems across EMEA.
- Conducted internal security audits and remediation actions.
- Managed Microsoft 365 security features, GPOs, firewalls and VPNs.
- Delivered cybersecurity awareness training.
- Oversaw endpoint protection and threat mitigation.
IT Security Analyst
E-Tech Accountancy Ltd
02.2018 - 06.2023
- Performed vulnerability assessments, diagnostics and patching.
- Resolved security incidents with minimal business impact.
- Ensured GDPR-compliant handling of financial data.
- Recommended security improvements and infrastructure hardening.
- Documented incidents in line with best practices.
Education
CISA
ISACA
01-2026
CompTIA Security+ -
CompTIA Security+ Certification SY0-701
01-2026
BSc - Computer Science
Open University
01-2022
Level 3 IT Telecoms & Professional Apprenticeship -
City & Guilds
01-2012
Skills
- Cybersecurity frameworks
- Audits
- Risk assessments
- Vulnerability management
- Microsoft 365
- Windows Server
- Active Directory
- GPO
- Endpoint protection
- Antivirus
- Firewall & VPN configuration
- Troubleshooting
- Incident response
- Root cause analysis
- ITIL knowledge
- Remote desktop support
- Network security
- Incident management
- Cybersecurity awareness
- User training
- ITIL framework
- Performance monitoring
- Intune
- DLP
- Microsoft 365 Purview
Additional Information
Excellent communication and stakeholder engagement skills., Full UK driving licence and access to a vehicle., Strong ability to explain technical concepts clearly., Committed to ongoing professional development.
Timeline
ICT Security Officer
North West Leicestershire District Council
06.2026 - Current
ICT Business Support Analyst (Contract)
North West Leicestershire District Council
10.2025 - Current
IT Support Analyst
Amazon
03.2025 - 06.2025
IT Operations Specialist - EMEA
Trelleborg Antivibration Solutions
09.2023 - 02.2025
IT Security Analyst
E-Tech Accountancy Ltd
02.2018 - 06.2023
CISA
ISACA
CompTIA Security+ -
CompTIA Security+ Certification SY0-701
BSc - Computer Science
Open University
Level 3 IT Telecoms & Professional Apprenticeship -
City & Guilds