Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Aisha Goolamallee

Summary

Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Focused on meeting customer expectations and achieving company goals. High effective and knowledgeable in process improvement and inventory control.

Overview

5
5
years of professional experience

Work history

Supervisor

New Era
London
06.2023 - Current


  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Assisted with staff rotas, planning workloads effectively and strategically.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Dealt with customer complaints and rectified product and service issues.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Kept records of damaged and out-of-date products for safe disposal.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Promoted programmes and merchandise sales to grow and maximise income.

Sales Assistant

size?
London
02.2022 - 06.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Participated in staff meetings to develop strategies in selling.
  • Adhered to company procedures and guidelines to maintain compliance.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Supervisor

Footlocker
, Amsterdam
06.2018 - 03.2019


  • Managed staff rotas, planning workloads effectively and strategically.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Dealt with customer complaints and rectified product and service issues.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.

Education

NVQ Level 1 - Plumbing

CONEL College
Tottenham
09/2023 -

NVQ Level 2 - Childcare

Epping Forest College
2012 - 2013

GCSEs -

Highgate Wood Secondary School
London
2007 - 2012

Skills

  • Team supervision
  • Inventory oversight
  • Issue resolution
  • Customer service
  • Target-driven
  • POS operation
  • Processes and procedures
  • Customer rapport
  • Operations management
  • Motivational communication
  • Time keeping
  • First Aid Qualified
  • Inventory audits
  • Stock-flow management
  • Hand-held scanning
  • Ability to work under pressure
  • Fast Learner
  • Confident
  • Independent
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Confident on MAC and PC and social media posting


Languages

English
Fluent

Timeline

Supervisor

New Era
06.2023 - Current

Sales Assistant

size?
02.2022 - 06.2023

Supervisor

Footlocker
06.2018 - 03.2019

NVQ Level 1 - Plumbing

CONEL College
09/2023 -

NVQ Level 2 - Childcare

Epping Forest College
2012 - 2013

GCSEs -

Highgate Wood Secondary School
2007 - 2012

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Aisha Goolamallee