AISHA BROOKE

• Working with Microsoft Dynamics, LogicMonitor, and Azure to support cloud and infrastructure environments

• Monitoring case dashboards and managing support tickets on a daily basis

• Delivering customer-focused support in line with SLA and KPI targets

• Collaborating with Customer Success Managers (CSMs) and Cloud Support Associates (CSAs)

• Participating in squad reviews to assess performance and improve service delivery

• Troubleshooting technical issues and escalating where necessary to ensure timely resolution

• Managing payroll processes and ensuring accurate staff payments

• Handling customer enquiries, phone calls, and booking management

• Preparing and supporting VAT returns and financial reporting

• Overseeing day-to-day operations of the establishment alongside the General Manager

• Managing staff performance, scheduling, and customer service standards

• Ensuring smooth running of the venue, maintaining high levels of customer satisfaction

• Supporting overall business operations, compliance, and administrative tasks

• Managing a team of 11 employees, overseeing day-to-day operations and ensuring efficient service delivery.
• Conducting weekly stock takes, performing line cleans, and handling cellar operations to maintain quality standards.
• Responsible for cash handling and financial transactions.