AISHA BERNHARDT

• Provided high-level administrative support to the COO, Leadership, and cross-department teams (Operations, Sales, and Marketing), coordinating meetings, travel, hospitality, and events.
• Compiled structured meeting agendas and recorded minutes to bolster efficiency in discussions.
• Ensured Health & Safety compliance through diligent office maintenance and repair oversight.
• Processed and reconciled financial records for company expenses, petty cash, and credit cards, maintaining compliance.
• Managed onboarding process for new starters, covering IT setup and orientation materials.
• Facilitated office events and staff socials, managing logistics for charity initiatives effectively.
• Sourced packaging solutions by liaising with suppliers for marketing campaigns to support the Sales team.
• Streamlined communication processes to strengthen collaboration between departments.

• Delivered front of house duties with a warm and professional manner.
• Embraced company values through friendly and reliable customer service.
• Greeted incoming customers in a professional manner and provided knowledgeable assistance.
• Solved administrative and customer service issues with support and efficiency.
• Assisted visitors with completing and submitting consultation paperwork.
• Managed bookings using Phorest system, strategically scheduling appointments to maximise availability.
• Prioritised tasks to maintain reliable service during peak times.
• Handled multi-line telephone system and documented messages.
• Maintained reception area, important forms and supplies.
• Handled petty cash, professional letters, memos, emails and replenished stock for staff use.

Receptionist/Tenant Services Coordinator (Job Share)

• Welcomed visitors with warmth and professionalism, ensuring a positive first impression.
• Managed a busy switchboard, directing calls and recording accurate messages for prompt follow-up.
• Handled incoming and outgoing post and maintained smooth communication flow.
• Organised taxis, meeting rooms and maintained administrative files including press cuttings.
• Provided typing support for managers and assisted with ad-hoc administrative tasks.
• Served as a designated fire warden, ensuring compliance with safety protocols.
• Drafted correspondence, quotations and raised purchase orders as required.
• Coordinated tenant and contractor enquiries via the helpdesk, assigning jobs and tracking progress through to completion.
• Prepared annual contracts with contractors and supported project work such as ordering gifts, ID cards and welcome packs.
• Balanced multiple responsibilities effectively, maintaining high standards of efficiency and service.

• Took accurate minutes during meetings and distributed supporting handouts.
• Maintained up-to-date records of annual leave forms.
• Handled photocopying, filing and general document management.
• Booked meeting rooms and coordinated schedules.
• Performed a range of general administrative duties to support the wider team.

Support Assistant Duties:

• Maintained a computerised database for Southern Regions.
• Supplied accurate weekly data to Traveline, liaising with local authorities to ensure quality and compliance.

Receptionist/Secretary Duties (from Dec 2004):

• Managed diaries, performed audio typing and organised incoming and outgoing post.
• Answered the main switchboard, handled queries and provided front-line support.
• Placed orders, maintained stock levels and carried out general office administration.