Aisha Adebambi
City of London,United Kingdom
Summary
Results-driven Customer Service Executive with over 7 years' experience providing high-quality support in fast-paced, KPI-focused environments. Adept at resolving complex customer issues, driving sales conversions, and exceeding performance targets. Strong skills in multi-channel communication, complaint resolution, and relationship management, with a composed and professional demeanour under pressure.
Overview
12
12
years of professional experience
Work history
Customer Service Executive
Rest Easy Group
London, United Kingdom
2018.09 - 2026.01
- Delivered exceptional customer support across phone, email, and live chat, ensuring prompt and effective resolution of enquiries.
- Successfully converted warm leads into confirmed bookings, substantially increasing monthly and quarterly revenue.
- Regularly exceeded call-handling and sales targets, delivering exceptional service quality.
- Managed complex complaints and emotionally charged customers to achieve positive retention outcomes.
- Fostered strong relationships across internal departments and external clients, enabling effective and seamless collaboration.
- Maintained accurate records of customer interactions across CRM platforms such as Freshdesk and Slack.
- Demonstrated strong product knowledge to provide clear and precise information and offer confident solutions to any issues.
Assistant Manager, Customer Service
Ladbrokes Coral Group
London, United Kingdom
2015.09 - 2018.08
- Delivered outstanding customer service while managing and supervising day-to-day store operations.
- Assessed risk and made informed decisions to hedge or refuse bets, ensuring compliance with company policies and regulations.
- Onboarded and trained new staff in customer service, cash handling, and compliance.
- Ensured adherence to gaming laws and internal policies, safeguarding regulatory and organisational standards.
- Processed cash and card transactions quickly and accurately, ensuring smooth payment operations.
- Provided support to customers by addressing product questions, resolving complaints, and offering responsible gaming advice.
Team Leader
Compass Group
London, United Kingdom
2014.01 - 2016.09
- Directed customer service teams at prominent venues such as Twickenham Stadium and Chelsea FC, ensuring exceptional guest experiences.
- Assigned tasks and coordinated workloads to optimise team performance during high-demand periods.
- Provided hands-on training and guidance to onboard new team members effectively.
- Effectively resolved customer complaints, ensuring exceptional guest satisfaction.
Education
Bachelor of Arts - Sociology and Criminology
The University of Northampton
Northampton, NTHBTEC Award Level 3 - Health and Social Care
Christ The King Aquinas Sixth Form College
LondonBTEC Award Level 2 - Health and Social Care Level 2
Christ The King Aquinas Sixth Form College
LondonGCSEs -
Charles Edward Brooke Girl’s School
LondonSkills
- Customer Service & Client Retention
- Sales Conversion & Upselling
- Complaint Resolution & Escalation Handling
- Call Handling (Inbound & Outbound)
- Live Chat & Email Support
- KPI & Target Achievement
- CRM & Admin Systems (Freshdesk, Slack)
- Risk Assessment & Decision Making
- Team Support & Training
- Cash Handling & Transactions
References
References available upon request.
Timeline
Customer Service Executive
Rest Easy Group
2018.09 - 2026.01
Assistant Manager, Customer Service
Ladbrokes Coral Group
2015.09 - 2018.08
Team Leader
Compass Group
2014.01 - 2016.09
BTEC Award Level 3 - Health and Social Care
Christ The King Aquinas Sixth Form College
BTEC Award Level 2 - Health and Social Care Level 2
Christ The King Aquinas Sixth Form College
Bachelor of Arts - Sociology and Criminology
The University of Northampton
GCSEs -
Charles Edward Brooke Girl’s School