Summary
Overview
Work history
Education
Skills
Awards, Honours & Achievements
Timeline
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Aisha Abdi

Birmingham,West Midlands

Summary

After completing my A levels, I enrolled in a 6-month coding bootcamp with the University of Birmingham), where I discovered my passion for technology. Following this, I completed a traineeship and secured my most recent and first work experience in the tech industry as a first-line support trainee.

Now, I'm eager to further develop my skills and advance in my career and gain industry recognised qualifications. I'm an organized and driven individual with a strong and diligent work ethic, committed to enhancing outcomes and delivering top-notch customer service. With excellent communication skills, I thrive on building and maintaining positive relationships with both clients and colleagues.

Overview

2
2
years of professional experience

Work history

Client Experience Advisor

Equiniti Financial Services Limited
06.2024 - Current
  • Assisting shareholders to make informed decisions by explaining corporate actions, tender offers, or rights issues
  • Using our in-house software to log client interactions and find client information and resolve issues
  • Supported clients through resetting passwords, troubleshooting login errors and resolving issues with two-factor authentication
  • Boosted client satisfaction by providing clear and concise financial advice.
  • Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.

Technology Work Experience

Springpod
03.2022
  • This programme gave me an insight into the various job roles within the technology industry, allowed me to meet industry professionals during webinars, take part in activities and quizzes, and prepare for my future career
  • I designed a website homepage and a home appliance, I also recognised data patterns

Information Technology trainee

3Spirit Training
01.2023 - 05.2023
  • Demonstrated my versatility by handling various responsibilities, including answering phone calls, relaying messages, and undertaking ad hoc duties assigned by team members
  • Delivered 1st line support through in-person, remote, and phone assistance
  • Conducted software installation and upgrades
  • Diagnosed, troubleshooted, and resolved a wide range of software, hardware, and network issues
  • Effectively communicated with clients, handling incoming calls and in-person requests
  • Created tickets for reported incidents and service requests, categorising and classifying them based on impact and urgency

Education

IT Support Professional Certificate -

Google

Boot Camp Certificate - Full-Stack development

University of Birmingham

A Levels - History, Psychology, Philosophy, Religion & Ethics

Joseph Chamberlain College

GCSEs - 7 GCSE’s including Maths, English & a stem subject

Bordesley Green Girls’ School

Skills

  • HTML
  • CSS
  • JavaScript
  • Troubleshooting
  • Software Installation
  • Hardware Installation
  • Asset management

Awards, Honours & Achievements

  • The Brilliant Club: Scholars Programme, 2017, I took part in intensive tutorials and heightened support for high achieving pupils in small groups of three pupils to one PhD tutor. My progress was measured using formative assessments throughout the programme and an assessment on cancer research was completed at the end of the programme in which I achieved a 2:1.
  • Duke of Edinburgh Volunteer: Bronze Award, 06/01/18, A year program which involved helping the community and the environment, becoming fitter, developing new skills, planning, training for and completing an expedition. I gained essential skills and attributes for work and life such as resilience, problem-solving, team-working, communication, and drive.

Timeline

Client Experience Advisor

Equiniti Financial Services Limited
06.2024 - Current

Information Technology trainee

3Spirit Training
01.2023 - 05.2023

Technology Work Experience

Springpod
03.2022

A Levels - History, Psychology, Philosophy, Religion & Ethics

Joseph Chamberlain College

GCSEs - 7 GCSE’s including Maths, English & a stem subject

Bordesley Green Girls’ School

IT Support Professional Certificate -

Google

Boot Camp Certificate - Full-Stack development

University of Birmingham
Aisha Abdi