Aimee Madeliene Weller
Deal,Kent
Summary
Dedicated professional with experience in health and safety compliance, outstanding customer service, and inventory control. Proven ability to handle complaints effectively and plan events with precision. Punctual, self-motivated, and a strong team player committed to working to procedures.
Overview
22
22
years of professional experience
Work history
Club manager
Deal Welfare Club and Social Institute
Deal, Kent
01.2011 - Current
- Trained staff in customer service skills, enhancing member engagement.
- Ensured compliance with safety regulations, promoting a secure environment. E.g weekly checks on kitchen equipment
- Ensured positive relationships with members, boosting club reputation.
- Monitored club facilities maintenance, maintaining a clean and inviting atmosphere. E.g supervising cleaners and bar staff carry out all tasks professionally.
- Supervised financial transactions, kept accurate records for all bar takings and compared prices from different vendors to maximise profit
- Monitored and record health and safety measures for guaranteed compliance E.g working closely with Kent Fire and Rescue
- Ensured security of the site by following procedure for locking up, setting alarms and monitoring CCTV.
- Organised special events like weddings and tribute nights for up to 250 people, creating a vibrant club atmosphere and ensuring ticket sales by promoting with local radio, businesses and social media
- Closely adhered to club operating procedures for all tasks from wedding planning to alcohol line cleaning to guarantee customer satisfaction.
- Maintained adequate stock, pre planning for large functions and rotation during slower periods to reduce wastage.
Customer relations executive
Holiday Extras
Hythe, Kent
12.2004 - 01.2011
- Responded professionally to escalated complaints, restoring consumer confidence in our products and services.
- Mediated between clients and company, ensuring mutual satisfaction.
- Investigated escalated complaints, weighing up evidence to establish fair outcomes.
- Project manager for Airparks recording monthly statistics sending reports to director level.
- Visited external suppliers to build a good rapport.
- Mystery shopped products with unacceptable complaint ratios e.g hotels
- Delivered excellent customer service which resulted in increased brand loyalty.
- Utilised company software to enhance overall customer experience.
Various positions
P&O Ferries
Dover, Kent
11.2002 - 11.2004
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations.
- Greeted HGV drivers directing them to the lounge area using both French and English to deal with complaints and enquiries.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Accurately record cash and card takings to ensure totals were correct
- Covered reception desk making onboard announcements in English and French
Education
GCSEs - Maths, Geography, French, English Literature, English Language, Science, Art and Design, Food Studies
Castle Community College
Deal, KentNVQ Level 3 - Customer Service Advanced Apprenticeship
Castle Community College
Deal, KentNVQ Level 2 - Retail
Castle Community College
Deal, KentGNVQ - Business Studies
Castle Community College
Deal, KentSkills
- Health and Safety Compliance
- Outstanding customer service
- Inventory control expertise
- Complaint handling
- Event planning expertise
- Punctual and self motivated
- Teamwork
- Working to procedures
Languages
French
Beginner
Affiliations
- I enjoy fitness, travel and family time.
Timeline
Club manager
Deal Welfare Club and Social Institute
01.2011 - Current
Customer relations executive
Holiday Extras
12.2004 - 01.2011
Various positions
P&O Ferries
11.2002 - 11.2004
GCSEs - Maths, Geography, French, English Literature, English Language, Science, Art and Design, Food Studies
Castle Community College
NVQ Level 3 - Customer Service Advanced Apprenticeship
Castle Community College
NVQ Level 2 - Retail
Castle Community College
GNVQ - Business Studies
Castle Community College
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