Aimee Louise Smith
Perth,Perth and Kinross
Summary
I am a motivated, friendly and dedicated individual who is determined to deliver a first class service and experience to all customers. I have excellent communication skills and able to work in team with people from diverse backgrounds. I am empathic to others and have the ability to overcome difficulty situations to result in a positive outcome. I can understand different perspectives whilst obtaining an open mind. Safety is my number one priority so applying assertiveness is a skill i possess. I have a passion for travel and meeting different people to further expand my knowledge, experience and skillset.
Overview
8
8
years of professional experience
Work history
Duct hygiene technician
Smith services ltd
Perth, Perth and Kinross
11.2019 - 05.2024
- Trained new staff on cleaning methods and chemical awareness.
- Safely operated heavy machinery to perform operations to highest standards.
- Completed cleaning projects on time, maintaining customer satisfaction and high quality standards.
- Communicated regularly with management team.
- Managed complaints with calm, clear communication and problem-solving.
- Thrived in a fast-paced environment with energy and enthusiasm.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Stayed away from home for extended periods of time and worked long hours.
- Established relationships with customers and colleagues.
Cabin crew
Ryanair
Edinburgh, Edinburgh
03.2023 - 06.2023
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Maintained tidy area to support cleanliness and quality standards.
- Greeted 100’s of passengers upon boarding and exiting aircraft.
- Regularly monitored cabin throughout flight to verify security.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Housekeeping Cleaner
C.M. Cleaners
Perth, Perth and Kinross
05.2018 - 05.2021
- Swept, mopped and polished floors, delivering pristine finish.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Worked quickly to complete cleaning within allotted timeframes.
Office Assistant
Smith services Ltd
Perth, Perth and Kinross
04.2019 - Current
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Organised travel and booked accommodation for members of staff.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Completed assigned work within deadlines and to company standards.
- Skilled at working independently and collaboratively in a team environment.
- Oversaw staff timesheets and expenses.
- Registered information on database to maintain accurate and updated details.
- Coordinated staff schedules, ensuring smooth daily operations.
- Greeted guests and clients with warmth and professionalism.
Education
Scottish Qualifications Certificate -
The Community School of Auchterarder
Perth & Kinross 08/2016 - 05/2019
Skills
- Complaint management
- Decision-making
- Clear communication
- Positive attitude
- Time management
- Leadership
- Team work
- Customer relationship building
Timeline
Cabin crew
Ryanair
03.2023 - 06.2023
Duct hygiene technician
Smith services ltd
11.2019 - 05.2024
Office Assistant
Smith services Ltd
04.2019 - Current
Housekeeping Cleaner
C.M. Cleaners
05.2018 - 05.2021
Scottish Qualifications Certificate -
The Community School of Auchterarder
08/2016 - 05/2019