Aimee Saunders
Ayr ,South Ayrshire
Summary
Dedicated professional with a strong foundation in communication and organisational skills, complemented by expertise in phone etiquette and public speaking. Demonstrates exceptional time management and problem-solving abilities, ensuring efficient operations and customer satisfaction. Proven team leadership skills foster a collaborative work environment, while a patient attitude enhances client interactions. Career aspirations are a main goal and set out to succeed and strive.
Overview
1
1
Certification
2
2
years of professional experience
Work history
Customer service representative
Ayr United Football Club
Ayr, South Ayrshire
2024.07 - Current
- Check tickets at turnstiles and admit supporters for game days.
- Maintain friendly smile and answer questions as needed.
- Handle customers across different age groups during busy match periods.
- Process payments using card machine and issue correct refunds.
- Trained new hires for improved productivity and efficiency on the job floor.
- Use card machine features accurately to complete refunds and entries.
Chip shop assistant
Michael’s Superchippy
Ayr, South Ayrshire
2026.03 - 2026.07
- Deliver friendly customer service by answering calls and greeting callers.
- Handle fast food orders by taking payments at till using cash and card.
- Confirm phone card payments and keep hygiene standards across service areas.
- Dealt with customer inquiries and complaints, leading to improved customer relationships.
- Worked closely with team members to create a pleasant work environment.
- Helped train new staff members in various tasks around the shop.
- Handled cash transactions, ensuring correct change was provided every time.
- Adhered strictly to food safety regulations, maintaining highest standards of hygiene at all times.
- Warmly greeted customers and proactively reduced wait times.
Waitressing
Brig o Doon House Hotel
Ayr, South Ayrshire
2025.09 - 2026.01
- Welcome customers with friendly service throughout busy shifts.
- Seat customers at assigned tables and present menus promptly.
- Take orders and serve each table efficiently during peak times.
- Serve bar drink orders quickly to maintain service flow.
- Answer customer questions clearly and politely to resolve needs.
- Clear and clean tables to a high standard after each party.
- Handle cash and card payments accurately in a high-volume environment.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Accommodated special event needs, provided customised services for parties.
- Met special dietary requests with careful preparation and presentation of dishes.
Education
Scottish Qualifications Certificate -
Prestwick Academy
Ayr, South Ayrshire 08/2020 - 03/2026
Skills
- Phone Etiquette
- Communication Skills
- Organisational Skills
- Time Management
- Patient attitude
- Cash handling
- Problem-solving
- Team Leadership
- Public speaking
Certification
- In September, I will be attending the University West of Scotland in Paisley to complete my undergraduate degree for law.
Timeline
Chip shop assistant
Michael’s Superchippy
2026.03 - 2026.07
Waitressing
Brig o Doon House Hotel
2025.09 - 2026.01
Customer service representative
Ayr United Football Club
2024.07 - Current
Scottish Qualifications Certificate -
Prestwick Academy
08/2020 - 03/2026