Aimee-rose Allman
Peterborough
Summary
A positive and proactive individual with previous experience as a Customer Assistant at B&Q delivering exceptional levels of customer care within a high volume retail environment. Skilled knowledgeably in managing customer inquiries, resolving complaints providing expert product advice, and collaborating effectively within a team to maintain store standards. Eager to re join B&Q and contribute to a successful and positive customer environment.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Administrative & Data Assistant
The Lodge Trust Charity
Oakham
07.2024 - 03.2025
- Within my role at the Lodge Trust charity, I am managing a variety of responsibilities ensuring accurate data handling and efficiency.
- Processed and assisted with a Subject Access Request (SAR), with strict adherence to GDPR and confidential protocols ensuring accurate responses.
- Migrating and organising moderate dataset into a new system surrounding employee training.
- Updating and monitoring employee training records.
- Utilising Excel’s formulas to streamline data given and upload to the new system; Grey Matter Learning.
- This role enhanced my attention to detail and proficiency concerning the responsibility of handling sensitive data.
Customer Service & Sales Assistant
Circle Waste
Peterborough
02.2021 - 09.2021
- Taking and processing orders.
- Supplier Coordination – confirming availability, negotiate prices and ensuring timely delivery of services.
- Order management.
- Addressing customer enquiries and resolving issues.
- Utilising SalesForce as the domain phone line and communication system.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Collaborated effectively with team members to meet sales targets.
Customer Service & Sales Assistant
B&Q
Peterborough
06.2020 - 02.2021
- Answering and offering guidance to customers.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Continuous stock output ensuring replenishment in a timely manner to maintain product availability.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Education
BSc (Hons) - Business Management
University Centre Peterborough
Peterborough 09.2021 - 04.2024
A- Levels - Business Studies, Psychology, English Language
Arthur Mellows Village College
Peterborough 09.2019 - 05.2021
Diploma of Higher Education - Management and Leadership
University Centre Peterborough
Peterborough 09.2021 - 04.2024
Skills
- Point of Sale (POS) system operation
- Customer service excellence
- Team collaboration
- Effective time management
- Interpersonal communication
- Manual Handling
- Digital literacy
- Remote work proficiency
- Peer collaboration
- Inventory and stock management
- Adaptability and flexibility
Accomplishments
- Independent research on global marketing in the cosmetic industry – Dissertation Final Project.
- Conducted research and statistical elements to a business trading values, stocks and annual revenue.
- Applied business principles surrounding marketing strategies used by the cosmetic industry which influence the growth and decline in self-esteem of young girls around the world.
- Presented research to my module course leader and head of education.
Affiliations
Keen on health and wellbeing
socialising with family and friends
enjoy travel
Timeline
Administrative & Data Assistant
The Lodge Trust Charity
07.2024 - 03.2025
BSc (Hons) - Business Management
University Centre Peterborough
09.2021 - 04.2024
Diploma of Higher Education - Management and Leadership
University Centre Peterborough
09.2021 - 04.2024
Customer Service & Sales Assistant
Circle Waste
02.2021 - 09.2021
Customer Service & Sales Assistant
B&Q
06.2020 - 02.2021
A- Levels - Business Studies, Psychology, English Language
Arthur Mellows Village College
09.2019 - 05.2021
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