Aimee Murphy
London,United Kingdom
Summary
Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Hearings Officer
ACCA
London
06.2025 - Current
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Liaised closely with external contacts, providing comprehensive support and service.
- Executed assigned duties to consistently meet and exceed departmental expectations.
- Increased efficiency by streamlining administrative processes.
- Successfully delivered on tasks within tight deadlines.
- Maintained high-quality output while managing multiple tasks under pressure.
- Close collaboration with colleagues and other departmental areas to provide specialised support where required
- Collaborated with colleagues for effective teamwork.
- Exceptional interpersonal skills, both with colleagues and external contacts.
- Learned and applied new skills to daily tasks, enhancing workflow and contributing to team objectives.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Operations Advisor
ACCA
Glasgow
02.2023 - 06.2025
- Provided exceptional service with a professional, patient approach to all members
- Improved customer satisfaction by handling customer inquiries promptly and effectively.
- Managed high volume calls whilst maintaining superior customer service standards.
- Liaised with customers and internal departments to ensure seamless communication, improving issue resolution speed.
- Resolved complex issues for improved customer relations.
- Handled escalated issues effectively, minimising potential damage to business relationships.
- Communicated effectively with customers, providing clear and concise information.
- Collaborated with team members for efficient problem resolution.
- Assisted colleagues during peak hours, contributing to positive team dynamics and productivity.
- Navigated multiple systems to retrieve relevant data efficiently, enhancing promptness in resolving customer issues.
- Implemented feedback mechanisms for continual improvement in services offered.
- Trained new staff members to ensure consistency in service delivery.
- Maintained company reputation through diligent adherence to quality standards and guidelines.
- Initiated proactive measures that enhanced overall efficiency of the operation system.
- Participated in regular training sessions to stay up to date on ACCA policy.
Education
Bachelor of Arts - Primary School Education with Teaching Qualification
University of Glasgow
Glasgow 08.2019 - 08.2022
Diploma - Special Education - Education
University of East London
London, England 09.2024 - 05.2025
Skills
- Regulatory compliance
- Regulatory knowledge
- Implementing policy and procedure
- Microsoft Office proficiency
- Interdepartmental collaboration
Timeline
Hearings Officer
ACCA
06.2025 - Current
Diploma - Special Education - Education
University of East London
09.2024 - 05.2025
Customer Operations Advisor
ACCA
02.2023 - 06.2025
Bachelor of Arts - Primary School Education with Teaching Qualification
University of Glasgow
08.2019 - 08.2022