Aimee Mcneill
Summary
Eager and motivated individual, ready to embark on apprenticeship journey with focus on continuous personal and professional development. Armed with keen learning agility and adaptability, prepared to bring commitment, dedication, and enthusiasm to any role. Committed to cultivating positive relationships, demonstrating initiative, and meeting challenges head-on. Enthusiastic Apprentice with hands-on experience in various trade tasks. Skilled at troubleshooting and resolving issues, improving workflow efficiency, and contributing to team projects. Known for strong work ethic and quick learning ability, always eager to take on new challenges and responsibilities.
Overview
6
6
years of professional experience
Work history
Delivery Driver
Go Greens Delivery
Inverness, Scotland
11 2024 - 02 2025
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Completed deliveries with smile and patient, personalised service.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
Security officer
Moray secruity limited
Lossiemouth, Moray
06 2024 - 11 2024
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Kept entrances secure with consistent visitor, personnel and package screening.
Door supervisor
SGL
Inverness, Scotland
2024.03 - 2024.06
- Created and maintained secure, safe and welcoming environment for patrons.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Eliminated unauthorised access, performing thorough identification checks to grant entrance.
Bartender
Lauders
Inverness, Highlands
2023.11 - 2024.03
- Provided efficient drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Housekeeping
Newton Hotel
Nairn
2023.05 - 2023.06
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Provided high-quality cleaning services on 10 rooms daily, working efficiently to meet timeframe demands.
Housekeeper
Courtyard by Marriott Hotel Inverness
Inverness
2022.03 - 2023.04
- Provided high-quality cleaning services on 17 rooms daily, working efficiently to meet timeframe demands.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Delivered faultless cleanliness standards and exceptional guest care.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Communicated with other staff to determine best use of resources and guest care.
- Cleaned bathrooms and bedrooms thoroughly to service level agreements.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
Commis Chef
Havelock
Nairn
2021.04 - 2021.11
- Regularly rotated stock and helped to organise incoming deliveries of fresh produce, promoting best inventory management practices.
- Complied with food safety regulations.
- Remained calm and effective in fast-paced kitchen environments to promptly deliver high-quality dishes.
- Supported food service in busy restaurant environment.
- Consistently ensured excellent food quality standards for outstanding customer satisfaction.
- Maintained immaculately clean and tidy working areas in line with food hygiene legislation.
- Periodically cleaned kitchen stations in line with sanitation regulations.
Trainee Chef
Brambles
Inverness
2020.11 - 2021.04
- Achieved high levels of guest satisfaction, testing food before service to verify correct preparation and temperature.
- Prevented contamination by ensuring sanitation and cleanliness of surfaces and storage containers.
- Maintained kitchen efficiencies by inspecting kitchen equipment, promptly reporting defects to Head Chef.
- Guaranteed optimal cooking results, monitoring oven temperature to avoid under- and overcooking.
- Created a safe working environment, ensuring compliance with health and safety and COSHH regulations across all tasks.
- Facilitated smooth operations during peak times, providing service support to accommodate staff shortages.
Food Server
Inverness Caledonian thistle football club
Inverness
2019.01 - 2019.12
- Served guests promptly to ensure food remained at proper temperatures.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Completed daily opening and closing checklists, ensuring restaurant cleanliness and security.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Cleaner
Nic Services Morrison
Inverness
2019.02 - 2019.06
- Communicated well with team across multiple locations.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Reported breakages to supervisor.
- Safely stored cleaning solutions, equipment and chemicals.
- Correctly used colour-coded equipment.
Food Server
Hannah's Krazy Kitchen
Inverness
2018.08 - 2018.12
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Replenished salad bar items regularly, maintaining fresh, plentiful produce.
- Demonstrated safe food handling standards at all times.
- Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Checked-in deliveries and signed-off on products received.
Housekeeper
Glenn Mhor Hotel
Inverness
2018.06 - 2018.07
- Provided high-quality cleaning services on 15 rooms daily, working efficiently to meet timeframe demands.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
Waitress
Lovett lodge
Nairn
05 2018 - 07 2018
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Kitchen Porter
Lovett lodge
Nairn
2018.03 - 2018.07
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
Housekeeper
Lovett lodge
Nairn
2018.03 - 2018.07
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Provided high-quality cleaning services on 10 rooms daily, working efficiently to meet timeframe demands.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Education
GCSEs - Professional cookery
Inverness UHI
Inverness 05.2020
GCSEs - Construction
Inverness college
Inverness 01.2019
GCSEs - Art
Nairn Academy
Nairn05.2018
GCSEs - English
Nairn Academy
Nairn05.2018
GCSEs - Maths & Numeracy
Nairn Academy
Nairn05.2018
GCSEs - Physical Education
Nairn Academy
05.2018
GCSEs - Woodwork
Nairn Academy
Nairn05.2018
Skills
- Finish work in a timely manner
- Safety awareness
- Time management
- Communication skills
- Problem-solving
- Customer-focused
- Team building
- Leadership
Timeline
Door supervisor
SGL
2024.03 - 2024.06
Bartender
Lauders
2023.11 - 2024.03
Housekeeping
Newton Hotel
2023.05 - 2023.06
Housekeeper
Courtyard by Marriott Hotel Inverness
2022.03 - 2023.04
Commis Chef
Havelock
2021.04 - 2021.11
Trainee Chef
Brambles
2020.11 - 2021.04
Cleaner
Nic Services Morrison
2019.02 - 2019.06
Food Server
Inverness Caledonian thistle football club
2019.01 - 2019.12
Food Server
Hannah's Krazy Kitchen
2018.08 - 2018.12
Housekeeper
Glenn Mhor Hotel
2018.06 - 2018.07
Kitchen Porter
Lovett lodge
2018.03 - 2018.07
Housekeeper
Lovett lodge
2018.03 - 2018.07
Delivery Driver
Go Greens Delivery
11 2024 - 02 2025
Security officer
Moray secruity limited
06 2024 - 11 2024
Waitress
Lovett lodge
05 2018 - 07 2018
GCSEs - Professional cookery
Inverness UHI
GCSEs - Construction
Inverness college
GCSEs - Art
Nairn Academy
GCSEs - English
Nairn Academy
GCSEs - Maths & Numeracy
Nairn Academy
GCSEs - Physical Education
Nairn Academy
GCSEs - Woodwork
Nairn Academy