Aimee McGann
Dundee,Angus
Summary
Customer service professional recognized for welcoming guests and maintaining comfortable environments. Strength in clear communication, active listening, and efficient multitasking. Proven ability to adapt quickly while delivering consistent, positive guest experiences.
Overview
13
13
years of professional experience
Work History
Host
Buzz Bingo
Dundee, Angus
2024.01 - 2026.06
- Assisted guests by providing accurate information across varied service needs.
- Directed guests toward restrooms and exits to support smooth visit flow.
- Monitored dining areas, cleaned spills promptly to maintain guest comfort.
- Communicate between guests and management to resolve feedback and complaints.
- Process cash credits and electronic payments with careful accuracy each day.
- Discuss menu options, dietary concerns, and special requests for upsell opportunities.
- Maintain professional demeanour during busy service to support guest satisfaction.
- Built rapport with regular guests by tracking preferences for personalised service.
- Coordinated with kitchen and floor staff to deliver smooth service.
Food Service Assistant
Dundee Heritage Trust
Dundee, Angus
2016.10 - 2023.11
- Maintained safe hygiene and food handling standards for daily full compliance.
- Supported team members during rush hours through flexible teamwork in fast service.
- Delivered friendly, fast service while processing high-volume food and drink orders.
- Served meals and drinks professionally, supporting timely service delivery.
- Built deep understanding of dietary requirements and allergies for safe meal preparation.
- Prepared fresh food from scratch, following company presentation standards closely.
- Hand-wash dishes and glassware using correct cleaning methods and procedures.
- Suggest menu items and matching beverages based on guest preferences and preferences.
- Completed daily dining-room opening and closing checklists for readiness.
- Greeted patrons warmly and delivered immediate attentive service upon entry.
- Recognised and aided customers with special needs.
- Advised on menu options based on allergies and preferences.
Event Hostess
Dundee Heritage Trust
Dundee, Angus
2016.10 - 2023.11
- Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables or completing other tasks as required.
- Utilised problem-solving skills to address and resolve unforeseen issues during events.
- Continuously monitored event operations, ensuring all processes ran smoothly and efficiently, delegating priorities to staff where required.
- Liaised with catering teams to ensure timely and efficient service of meals and refreshments.
- Ensured compliance with health and safety regulations at all times during events.
- Assisted in setting up and breaking down event spaces, adhering to precise layout plans.
First Aider
British Red Cross
Dundee, Angus
2013.04 - 2018.10
- Responded to first aid incidents, maintaining calm and composed presence.
- Completed first aid training for currency with emergency response practices.
- Record all incidents and treatments per health and safety regulations accurately.
- Conduct risk assessments across environments and recommend preventive hazard control measures.
- Joined debriefing sessions after major incidents to review emergency strategies.
- Led employee first aid training sessions, reinforcing workplace safety readiness and preparedness.
- Maintained confidentiality protocols, protecting privacy and dignity during patient care.
- Provided psychological reassurance to casualties, easing distress during high-pressure incidents.
Education
General
Aberdeen Grammar School
Aberdeen, ABE2001
Skills
- Guest relations management
- Food safety compliance
- Professional demeanour
- Dietary awareness
- Hospitality standards knowledge
- Etiquette in hospitality
- Food hygiene practices
- Fire safety training
- Health and safety regulations
- Inventory oversight
- Menu explanation skills
Timeline
Host
Buzz Bingo
2024.01 - 2026.06
Food Service Assistant
Dundee Heritage Trust
2016.10 - 2023.11
Event Hostess
Dundee Heritage Trust
2016.10 - 2023.11
First Aider
British Red Cross
2013.04 - 2018.10
General
Aberdeen Grammar School