Aimee Matthews

• Manage advisor AI system to enhance operational efficiency.
• Act as primary contact during call campaigns, generating leads for Sales Consultants.
• Conducted high-volume outbound calls, adhering to scripts for effective lead qualification.
• Promote features and benefits of Active Quote products and advised sales process.
• Achieve and maintained targets for productivity, quality, and compliance.
• Proactively work towards keeping up to date with company processes and policies and adhering to FCA legislation and regulatory guidelines.

Company Overview: Sonex Financial partner with a number of the big energy and utility providers, helping customers, experiencing financial vulnerability, find the right solution based on their personal circumstances, my role involved the following:

• Helping customers receive a service delivered with care
• Demonstrate company values by putting the customer at the heart of everything we do
• Having empathy and understanding customer needs
• Strong communication skills and an excellent telephone manner
• I had also been involved with the training and coaching of new team members

• Confidently promote the Pandora brand, products and services to provide an unforgettable customer experience and encourage customer loyalty
• Create and develop a bond with our customers by providing great customer service
• Follow company guidelines to merchandise the store and maintain high shop floor standards; taking pride in your environment and personal presentation
• Support with all store operational tasks including stock management, operating the till system and handling financial transactions including returns and exchanges

• Greeting guests and taking drink and food orders
• Delivering food from the kitchen to the guests
• Staying attentive to the needs of guests in the dining and bar area
• Perform consistent check-ins with customers to ensure satisfaction and address any complaints quickly

• Serve customers efficiently on the shop floor and at service points
• Know the daily sales targets priorities, promotions & selling opportunities
• Be the voice of the customer to help with continuous improvement
• Deliver excellent presentation standards, availability and keeping the store clean and tidy
• Deliver a great shopping experience for customers, putting customers before tasks every time