Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Aimee Heslop

Middlesbrough

Summary

Following completion of further education, I am eager to find suitable employment that meets my skills. I am a friendly, patient and polite person who gains a great deal of satisfaction from helping others. I respond well to instructions, and I can happily work on my own or as part of a team. I am adaptable, self-motivated and hard working and I am looking for the opportunity to prove to an employer that I would be of great benefit to their company. My personal strengths include determination, generosity, consideration for others and the ability to use my own initiative. I am honest, trustworthy and very keen to embark on a new and rewarding career.

Overview

5
5
years of professional experience

Work History

Customer Care

McDonald's Restaurant
08.2024 - 10.2025
  • Collaborated with cross-functional teams to identify areas of improvement in overall customer care operations.
  • Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
  • Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
  • Resolved escalated customer service issues professionally, reinforcing the company''s commitment to excellent customer care.
  • Contributed to positive store reviews by delivering outstanding customer care consistently.
  • Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.

Caregiver

Perfectcare (home caring)
01.2023 - 01.2024
  • As a caregiver at Perfect Care, l was entrusted with a range of responsibilities aimed at enhancing the quality of life for clients
  • These may include assisting with daily activities such as medication management, meal preparation, light housekeeping, and providing companionship.

Work Placement

Middlesborough College Beauty Salon
01.2021 - 01.2023
  • While studying for my qualifications I worked in the College salon getting hands on experience
  • Collecting customers from Reception and updating diaries
  • Proving excellent Customer Care
  • Complete client consultation forms, identify any specific health issues or allergies
  • Discuss products and treatments with clients
  • Carry out treatments to meet client needs
  • Massage – Waxing – Reflexology – Hot Stone Massage – Facials – Lash and Brow shape and tint – Apply Makeup – Styling Hair- Manicure and Pedicure – Gel Nails.

Education

Level 2 Beauty Therapy -

Middlesborough College
12.2023

Level 2 Hair & Media Makeup -

Middlesborough College
12.2023

Acklam Grange School
12.2021

Skills

  • Customer Service – always ensure every customer is made to feel welcome
  • Communication skills – able to respond effectively to people
  • Team work – able to follow instructions in line with company procedures as well as sharing best practice with others
  • Friendly and approachable – always maintains a positive attitude to enable the best possible customer service
  • Flexible approach – willing to work to business needs including different shift patterns
  • Social support
  • Elderly care
  • Customer care standards
  • Washing and bathing
  • Mobility support
  • Customer care experience

References

Available upon request

Hobbies and Interests

I enjoy being outdoors, keeping myself fit, active and healthy, and very much interested in makeup and beauty techniques.

Timeline

Customer Care

McDonald's Restaurant
08.2024 - 10.2025

Caregiver

Perfectcare (home caring)
01.2023 - 01.2024

Work Placement

Middlesborough College Beauty Salon
01.2021 - 01.2023

Level 2 Hair & Media Makeup -

Middlesborough College

Acklam Grange School

Level 2 Beauty Therapy -

Middlesborough College
Aimee Heslop