Aimee Heslop
Middlesbrough
Summary
Following completion of further education, I am eager to find suitable employment that meets my skills. I am a friendly, patient and polite person who gains a great deal of satisfaction from helping others. I respond well to instructions, and I can happily work on my own or as part of a team. I am adaptable, self-motivated and hard working and I am looking for the opportunity to prove to an employer that I would be of great benefit to their company. My personal strengths include determination, generosity, consideration for others and the ability to use my own initiative. I am honest, trustworthy and very keen to embark on a new and rewarding career.
Overview
5
5
years of professional experience
Work History
Customer Care
McDonald's Restaurant
08.2024 - 10.2025
- Collaborated with cross-functional teams to identify areas of improvement in overall customer care operations.
- Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
- Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
- Resolved escalated customer service issues professionally, reinforcing the company''s commitment to excellent customer care.
- Contributed to positive store reviews by delivering outstanding customer care consistently.
- Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.
Caregiver
Perfectcare (home caring)
01.2023 - 01.2024
- As a caregiver at Perfect Care, l was entrusted with a range of responsibilities aimed at enhancing the quality of life for clients
- These may include assisting with daily activities such as medication management, meal preparation, light housekeeping, and providing companionship.
Work Placement
Middlesborough College Beauty Salon
01.2021 - 01.2023
- While studying for my qualifications I worked in the College salon getting hands on experience
- Collecting customers from Reception and updating diaries
- Proving excellent Customer Care
- Complete client consultation forms, identify any specific health issues or allergies
- Discuss products and treatments with clients
- Carry out treatments to meet client needs
- Massage – Waxing – Reflexology – Hot Stone Massage – Facials – Lash and Brow shape and tint – Apply Makeup – Styling Hair- Manicure and Pedicure – Gel Nails.
Education
Level 2 Beauty Therapy -
Middlesborough College
12.2023
Level 2 Hair & Media Makeup -
Middlesborough College
12.2023
Acklam Grange School
12.2021
Skills
- Customer Service – always ensure every customer is made to feel welcome
- Communication skills – able to respond effectively to people
- Team work – able to follow instructions in line with company procedures as well as sharing best practice with others
- Friendly and approachable – always maintains a positive attitude to enable the best possible customer service
- Flexible approach – willing to work to business needs including different shift patterns
- Social support
- Elderly care
- Customer care standards
- Washing and bathing
- Mobility support
- Customer care experience
References
Available upon request
Hobbies and Interests
I enjoy being outdoors, keeping myself fit, active and healthy, and very much interested in makeup and beauty techniques.
Timeline
Customer Care
McDonald's Restaurant
08.2024 - 10.2025
Caregiver
Perfectcare (home caring)
01.2023 - 01.2024
Work Placement
Middlesborough College Beauty Salon
01.2021 - 01.2023
Level 2 Hair & Media Makeup -
Middlesborough College
Acklam Grange School
Level 2 Beauty Therapy -
Middlesborough College