Aimee Hancock
Stockton on Tees,Cleveland
Summary
Results-driven Travel Advisor with expertise in customer service and sales growth. Manages customer interactions across multiple channels to ensure optimal outcomes. Collaborates effectively within teams while demonstrating strong independent work skills. Committed to enhancing product knowledge and fostering staff development through training initiatives.
Overview
25
25
years of professional experience
Work History
Travel Advisor/Assistant Manager
TUI
09.2015 - Current
- Served customers face to face and by telephone daily.
- Responded to enquiries by email and social media channels promptly.
- Followed travel policies and procedures to support compliant bookings.
- Provided tailored support to meet the specific needs of vulnerable customers.
- Managed team activities to ensure daily targets were met.
- Led training sessions to build competence across the team.
- Kept training up to date through regular refreshers.
- Completed 121 meetings with staff members to support development.
- Reviewed KPI reports to establish performance targets for team members.
- Processed card and cash payments during every trading shift.
- Handled foreign currencies and placed orders following required procedures.
- Followed trading standards to maintain compliant retail practices.
Cashier/Head Cashier/Banking Advisor/Retail Admin
Yorkshire Bank
06.2003 - 07.2015
- Processed cash and cheques for customer transactions, ensuring accuracy and efficiency.
- Supported customers with banking needs and account queries, enhancing customer satisfaction.
- Upsold insurance, investments, and mortgage products during customer interactions.
- Balanced tills to keep records accurate and aligned with transactions.
- Filled cash machines daily and maintained secure, working cash levels.
- Managed accounts and reconciled suspense accounts to correct discrepancies.
- Contacted branches to facilitate resolution of account mismatches. to advise on balancing accounts and resolve mismatches.
- Resolved a major project issue involving closed accounts charged in error.
- Contacted customers to inform them about refund options for incorrect fees. about refunds for incorrect fees and arranged updates.
- Received and won an award for the refund project outcome.
Sales Assistant
Shoe Express
09.2001 - 06.2003
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Resolved customer enquiries, ensuring prompt responses to enhance shopping experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Worked with team members to meet sales targets, contributing to overall store performance.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Organised stock room for easy access to products, supporting efficient inventory management, ensuring easy access to products and efficient inventory management.
Education
Stockton Sixth Form College
01-2003
Grangefield School
01-2001
Skills
- Customer service and support
- Sales strategy
- Product knowledge
- Travel itinerary management
- Problem solving
- Staff training and development
- Time management
- Decision making
- Active listening
- Relationship building
- Attention to detail
- Optimistic outlook
Timeline
Travel Advisor/Assistant Manager
TUI
09.2015 - Current
Cashier/Head Cashier/Banking Advisor/Retail Admin
Yorkshire Bank
06.2003 - 07.2015
Sales Assistant
Shoe Express
09.2001 - 06.2003
Stockton Sixth Form College
Grangefield School