Aimee Glossop
Liskeard,Cornwall
Summary
I have covered many roles over the years which have helped me gain various admin experience. I feel I excel in managing multiple tasks simultaneously while maintaining attention to detail. I am highly organised and confident in independent work, and adept at coordinating events, team diaries, meetings, and travel. I have excellent written and verbal communication with staff and clients and developed robust interpersonal skills over the years. I am proficient in IT skills with a strong understanding. Organising projects with power points and Microsoft tools. Always worked well under pressure and am able to prioritise effectively. I have processed many data collection projects including yearly census data ensuring accurate records.
I am an ambitious, knowledgeable and highly organised administrator, with over eighteen years of experience in various roles within local government and schools. Experienced in dealing with clients and students in a supportive manner. Enthusiastic and experienced in resolving customer problems. Being helpful and providing assistance where needed. I have worked in team environments for many years and always willing to help and learn new things.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Sixth Form Administrator
Liskeard School and Community College
Liskeard, Cornwall
11.2021 - 12.2025
- Monitor student attendance, liaising with students and parents.
- Word processing of correspondence, letters, reports, publications and other documentation as required by Sixth Form Team.
- Looking after financial records for Student Bursary and Expenses ensuring these are maintained consistently and accurately.
- Answered inbound phone calls, resulting in excellent customer service provided to students, parents/cares and other queries.
- Improved record keeping system with attention to detail and thoroughness.
- Photocopying, document collation and filing in accordance with established admin systems and procedures as required.
- Contributed towards positive work environment by maintaining cleanliness and orderliness within the office and sixth form spaces.
- Handled sensitive information discreetly, maintaining confidentiality with regards to all financial reports, records, personal data relating to students and the school as a whole at all times
- Managed office supplies inventory, ensuring readiness for all projects at any given time for both students and staff.
- Collaborated with different departments to maintain positive rapport and smooth workflow for events such as Parent Evenings, Open Evenings and Y10 and Y11 Taster Days.
- Responsible for Sixth Form intake data, update information as required including timetabling and ability to construct timetables. Assist with production of high quality data and reports as required.
- Provide administrative support for Post-16 leavers data processes. Maintain accurate and up-to-date, centrally held records of students and produce reports and statistics as required e.g. leavers, retention and student destinations.
- Complete sixth form parts of census and produce reports and statistical information as requested by Head of Sixth Form. Complete Post-16 Census information – including data entry, data analysis, and data reporting. To ensure accurate records of learning aims, guided hours, results, and preparing this information for accurate funding claims.
- Transport coordinator for students ensuring students are able to attend sixth form.
- Ensuring admin side of the UCAS process is completed.
- Liaise with Data Manager on reporting for Sixth Form data and liaise with Careers Advisor regarding paperwork for work placements and visit placements termly. Prepare paperwork, visit and monitor summer work experience placements.
- Organise all sixth form social events including Christmas Party and Summer Ball. Also university trips, residential trips and further education fairs.
- First Aid trained so I am responsible for all first aid that is required for sixth form students.
- Responsible for own continuing self-development, undertaking training, as appropriate and taking on any other duties appropriate to the role that I am in.
- Liaise with Exams Officer to ensure smoothing running of Mock Exams and main Summer Exams.
- Keeping to tight deadlines.
Business Support Officer
Cornwall Council
Liskeard, Cornwall
04.2004 - 11.2021
- Started as a peripatetic admin assistant within the adult services and children's services, adapting to the needs of these services.
- Managed finance processing, invoice management, financial data reporting, spreadsheet maintenance for a number of years,
- Then moved to Child Protection, supporting the Social Workers with many duties ie minute taking of CP conferences and MACE meetings, Court report writing to tight deadlines, coordinating transport and parent contacts, dealing with parents and professionals on the phone. Organising essential health documents for children liaising with health services.
- Then worked in the Family Hub for a few years having responsibility for the whole building, overseeing visitor support into the building, booking clinics. Taking on fire warden and first aid duties, dealing with general enquires, property maintenance functions, data entry, all demonstrating strong initiative. Building strong relationships with regular visitors to the hub, providing a helpful and friendly service.
- Providing good customer service to those attending the Family Hub, always being welcoming and supportive, courteous and helpful.
Admin Assistant
Drinkmaster Ltd
Liskeard, Cornwall
07.1999 - 04.2004
- Started as a office junior, executing general office duties.
- Progressed to finance officer, assisting the finance manager with daily financial operations within the company
- I was the moved into the sales team where I was responsible for my own client base and cultivating a rapport with our regular buyers and generating new business.
Apprentice
Launceston Leisure Centre c/o Compass services
Launceston, Cornwall
09.1997 - 07.1999
- Completed NVQ in Business Administration while working as receptionist.
- Completing various tasks to include, engaging with the public and addressing queries promptly, taking phone calls ensuring effective communication with clients, conducted stock taking, general maintenance to ensure facility standards.
- Managing client records and bookings of leisure centre activities, ordering stock for the centre and the cafe, invoices and cash handling.
Education
GCSEs -
Launceston College
Cornwall 09.1992 - 07.1997
NVQ Level 2 - Administration
Compass Services
Bodmin 09.1997 - 07.1999
Skills
- 18 years of administration experience
- Attention to detail
- Confident worker and good at working independently and being proactive
- Not afraid to ask questions
- Highly organised due to various roles over the years
- Ability to work under pressure in a calm manner
- Good at prioritising many jobs going on at the same time
- Good coordinator (events, team diaries, meetings, travel)
- Excellent written and verbal communication with staff and clients
- Excellent IT skills and understanding
- Communicate well with team members, easy to get along with
- Developed many interpersonal skills over many years
Affiliations
- Love my fitness and working out at home. I am a big advocate of mental health and ways to battle it. Love walking with my dog. I enjoy watching football and have an obsession with Formula One. I enjoy baking!
References
References available upon request.
Timeline
Sixth Form Administrator
Liskeard School and Community College
11.2021 - 12.2025
Business Support Officer
Cornwall Council
04.2004 - 11.2021
Admin Assistant
Drinkmaster Ltd
07.1999 - 04.2004
Apprentice
Launceston Leisure Centre c/o Compass services
09.1997 - 07.1999
NVQ Level 2 - Administration
Compass Services
09.1997 - 07.1999
GCSEs -
Launceston College
09.1992 - 07.1997