Summary
Overview
Work history
Education
Skills
Timeline
Generic
Aimee Driscoll

Aimee Driscoll

Congleton,Cheshire

Summary

As a highly competent, motivated, and ambitious individual, I possess a mature and responsible approach to every task and situation I encounter. Collaborating effectively with others to achieve shared objectives within designated timelines and with the utmost excellence is one of my greatest strengths. Over time, I have honed my communication skills and adeptly handled various customer interactions.

I thrive on challenges, especially when faced with difficult customers or demanding situations, such as handling complaints. In such instances, I maintain a composed and professional demeanour, meticulously paying attention to even the smallest details. My structured approach to customer relations allows me to effectively address complaints and complex cases, always ensuring a positive and enthusiastic outlook. With a proven track record of remaining calm and composed, I consistently deliver exceptional customer experiences. Drawing from my extensive experience, I have developed the ability to handle and resolve issues with unwavering positivity, leaving a lasting impression on both customers and colleagues alike.

Overview

10
10
years of professional experience

Work history

Estates Co-Ordinator

Premier Estates Limited
Macclesfield, Cheshire
05.2023 - Current
  • Efficiently handled incoming calls, directing callers to the appropriate departments for seamless customer experiences.
  • Provided personalized responses to inquiries, maintaining a courteous and attentive demeanour.
  • Managed internal communications, relayed messages within the company, and facilitated effective collaboration.
  • Processed and forwarded incoming emails, streamlining communication processes for enhanced efficiency.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.

Client Relations Advisor

ONP GROUP – O'Neill Patient Solicitors LLP
Stockport, Manchester
12.2022 - 05.2023
  • Adeptly handled incoming calls, ensuring professional and tailored responses for customer satisfaction.
  • Managed internal communications, and played a pivotal role in fostering effective team collaboration.
  • Skillfully processed and forwarded incoming emails to relevant recipients for improved coordination.

Trainee Case Manager

ONP GROUP – O'Neill Patient Solicitors LLP
Stockport, Manchester
02.2020 - 12.2022
  • Facilitated smooth property transactions and sales by liaising with clients, brokers, and lenders.
  • Prepared meticulous paperwork for exchange or completion while adhering to regulations.
  • Proactively addressed customer inquiries via phone and email, ensuring a positive client experience.
  • Managed tasks effectively by following a well-organized approach, resulting in streamlined processes.
  • Provided cover for team members during absences, efficiently managing additional responsibilities.

Insurance Advisor

, Freedom Brokers
Stockport, Manchester
10.2018 - 01.2020
  • Effectively handled quotations and queries, honing verbal communication skills for diverse scenarios.
  • Skilled in handling complaints following strict company processes for successful resolutions.
  • Coordinated with different departments to relay information, ensuring adherence to company policy.

Property Management Consultant

Reeds Rains
Stockport, Manchester
01.2014 - 09.2018
  • Managed rental industry aspects including renewals, maintenance, and end-of-lease processes.
  • Skillfully negotiated deals between tenants and landlords for satisfactory tenancy agreements.
  • Organized and managed maintenance calls to ensure timely resolution of issues.
  • Executed the end-of-lease process with precision, adhering to legal guidelines.

Sales Advisor

Intelling LTD
Wythenshawe, Manchester
03.2013 - 09.2013
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

Education

GCSEs -

Stockport Academy
Stockport
2008 - 2013

Further Qualifications
2013 -

Skills

  • Maintenance planning
  • Contracting
  • Estate administration
  • Resident communication
  • Contractor sourcing
  • Reporting and documentation
  • Operations management
  • Documentation control
  • Business administration
  • Microsoft Office Suite
  • Microsoft Outlook
  • Data entry
  • Resolving errors
  • Dedicated team player

Timeline

Estates Co-Ordinator

Premier Estates Limited
05.2023 - Current

Client Relations Advisor

ONP GROUP – O'Neill Patient Solicitors LLP
12.2022 - 05.2023

Trainee Case Manager

ONP GROUP – O'Neill Patient Solicitors LLP
02.2020 - 12.2022

Insurance Advisor

, Freedom Brokers
10.2018 - 01.2020

Property Management Consultant

Reeds Rains
01.2014 - 09.2018

Sales Advisor

Intelling LTD
03.2013 - 09.2013

GCSEs -

Stockport Academy
2008 - 2013

Further Qualifications
2013 -
Aimee Driscoll