Aimee Douglas Smith

I started as a volunteer, then took over the coordination of the library and volunteers from August 2017.

Duties included greeting classes of children and talking them through the library rules; checking books in and out of the library using the Microlibrarian system.

Stocktaking; reviewing outdated or damaged items; procurement of updated books; sorting and shelving donated books.

Managing the schedule of volunteers; engaging with new volunteers; running training sessions on the library software.

Setting up displays of materials relevant to current holidays/occasions or class projects.

Took charge of the store when neither the manager or assistant manager were available; cashing up and banking.

Greeted and assisted customers to a high standard.

Maintained tidy sales floor to enhance shopping experience.

Assisted in visual merchandising, improving shop floor appeal.

Assisted with checking and unpacking deliveries.

Maintained contact with other stores in the area as part of an anti-theft initiative; minimised opportunities for theft through attentive customer service.

Upsold accessories and impulse purchases to increase store profits.

Served food and drinks to customers.

Improved customer experience with prompt and efficient service.

Kept bar area clean, enhancing the overall ambiance of the establishment.

Managed customer complaints efficiently, ensuring customer satisfaction at all times.

Maintained bar stocks, replenishing daily as necessary.

Assisted customers with purchases of electrical goods.

Demonstrated products effectively to generate interest among potential buyers.

Informed customers of the benefits of the store's extended warranty.

Tended to the bar; served drinks and took cash payments.

Maintained great rapport with regular customers.

Telesales; cold calling potential customers to gain appointments for the kitchen design team.

General bar tending duties; serving regular customers, business visitors and coach parties.

Served customers in a very busy shop/cafe.

Assisted with orders to be sent to other shops.

Maintained a hygienic and safe shop environment.

Cashed up tills and made up floats on the manager's days off.